Operations Insights Continuous Improvement Project Manager

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

The Operations Insights Continuous Improvement Project Manager role is for a strategic, creative, savvy, analytical individual with excellent communication skills, who has a strong background and interest in customer experience (CX). As an Operations Insights Project Manager, you will be part of a team responsible for influencing solutions that enable U.S. Bank to craft better experiences for our clients. You will work with a variety of stakeholders to facilitate improvements for clients and employees, partner to leverage insights into actionable activities, and you will play a key role in facilitating the implementation of solutions to improve the customer experience

BASIC QUALIFICATIONS

• Bachelor’s degree, or equivalent work experience
• Eight to ten years of experience in project management activities

PREFERRED SKILLS/EXPERIENCE:

• Advanced knowledge of project management
• Proven success implementing solutions that improve client and/or employee experiences
• Ability to develop and maintain strategic partnership with Senior Business unit management, business partners and project sponsors, as well as communicate effectively with business, and development teams, end users, and product owners
• Thorough knowledge of assigned business line or functional area
• Excellent verbal and written communication skills
• Deep experience in mass servicing channels
• Experience using Qualtrics
• Deep understanding of common CX metrics and systems
• Experience in financial services, with thorough knowledge of financial services products, customers, transactions and interaction data
• Demonstrated management and leadership skills
• Strong organizational and analytical skills
• Ability to identify and resolve exceptions and to analyze data
• Excellent verbal and written communication skills
• Master’s degree preferred

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la