Operations Insights Project Manager

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

The Operations Insights Project Manager role is for a strategic, creative, technically savvy, analytical individual with excellent communication skills, who has a strong background and interest in customer experience (CX), and proven success using data to create actionable insights. As an Operations Insights Project Manager, you will be part of a team responsible for translating client feedback into actionable insights and actively influence solutions that enable U.S. Bank to craft better experiences for our clients. You will mine information across all client touchpoints and channels, work with a variety of stakeholders, and partner to translate insights into actionable activities, and you will play a key role in facilitating the implementation of solutions to improve the customer experience.

BASIC QUALIFICATIONS

• Bachelor’s degree, or equivalent work experience
• Eight to ten years of experience in project management activities

PREFERRED SKILLS/EXPERIENCE:

• Advanced knowledge of project management
• Ability to develop and maintain strategic partnership with Senior Business unit management, business partners and project sponsors, as well as communicate effectively with business, and development teams, end users, and product owners
• Thorough knowledge of assigned business line or functional area
• Excellent verbal and written communication skills
• Masters degree in Marketing, Business, Communications or social sciences (Industrial/Organizational Psychology, Sociology, Anthropology, Market Research, etc.) or related field
• Experience managing market research and insights
• Experience using Qualtrics
• Deep understanding of common CX metrics and systems
• Experience in financial services, with thorough knowledge of financial services products, customers, transactions and interaction data

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la