Operations Key Account Management, Assistant Manager

at  Ceva Logistics

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

• Contribute business growth through ownership of CEVA operational relationship globally with strategic customers across Air and Ocean.
• As such, the implant will drive operational excellence and customer experience of CEVA and is the operational junior point of contact for any internal and external queries and update specifically.

WHAT ARE YOU GOING TO DO?

• Manage the globally agreed business scope between CEVA and customer operationally across the CEVA products Air and Ocean.

• Support global strategic reviews of account strategy, account/business plan and development by working closely with GKAM and regional support to help and provide better operational execution globally.

• Generate defined KPI’s & provide material for routine reviews through B.I tools, conducting root cause analysis when results are subpar and engaging the necessary regional team for corrective measures there after present to customer for review.
• Manage & monitor operational customers globally agreed KPI’s for specific accounts to ensure service compliance & customer satisfaction. Responsible for global performance.
• Conduct and coordinate operational MBR/QBR’s for nominated customer(s) and internal.
• Ensure customer operational reporting requirement are fulfilled.
• Establish & maintain Standard Operating Procedures when needed. Ensure Standard Operating Procedures are created, kept up to date, managed, distributed, and used by the business teams.
• Ensure smooth operations and efficient processes and engagement with key stakeholders where service failures are identified (non-compliance) and corrective action is in place by working closing with regional operation.
• Proactively engage with country operation management & product implementation managers to validate non-standard process.
• Identify recurring internal and external process failures / redundancies / problems to create action plan to drive operational improvement. This includes cost saving initiative / project within CEVA and/or customer
• Drive operational on boarding to new product awards to assigned account(s) and provide support to on-board business in conjunction with business implementation team across region.
• Drive continuous improvement, including engagement & coordination of new initiatives with customer in automation, like EDI, BI tools, etc. with engagement of product and other departments when applicable.
• First Escalation point of liaison for operational issues & for inquiries relating to operational process. Review & resolve customer’s internal inquiries and concerns promptly & professionally. Maintain customer relationship at operational level and be comfortable working in customer/CEVA environment.