Operations Lead - Agile

at  Land Information NZ

Kōrero mō te tūranga - About the role
As the Operations Lead, you will work with a high performing devops squad which was established within LINZ’s core platform replacement programme. The squad has implemented and rolled out modern operations tooling across critical business services. This is an exciting opportunity for the right person to continue to embed a consistent operations practice across LINZ support services, guided by the Scaled Agile Framework (SAFe). Your focus will be on optimizing our observability and incident management processes, ensuring that our systems are resilient, available, and continually improving. You will work closely with cross-functional teams to identify opportunities for process improvements and implement strategies that enhance the reliability and performance of our operations.

KEY RESPOSIBILITITES:

• Lead the level 2 technical support squad who are responsible for technical triage of business critical services.
• Identify opportunities to improve observability practices, enabling proactive monitoring and incident prevention.
• Work with Product Management to prioritise the team’s backlog and deliver these against committed Programme Increment (PI) plans.
• Where there are competing priorities seek alignment and consensus through collaborative dialogue with all interested Stakeholders.
• Monitor activities required to resolve production issues in a timely manner.
• Support the continuous improvement of Service Management processes including Incident, Event, Change, Problem, and IT Service Continuity management, ensuring timely response and resolution in an Agile environment.
• Collaborate with development, infrastructure, and product teams across the organisation to integrate best practices in operational efficiency.
• Work with technical leads and architecture to ensure that our applications meet the agreed security, operational readiness, licensing, upgrades, backups, and disaster recovery requirements.
• Drive the implementation of tools and technologies that support observability, monitoring, and incident management.
• Ensure operational risks are identified, assessed, and mitigated effectively.
• Develop and maintain dashboards and reporting mechanisms to track operational performance, service level agreements and incident trends.
• Provide leadership and mentorship to the operations team, fostering a culture of continuous improvement.
• To align with and implement SAFe ways of working.

He pūkenga tou - Skills & Experience

• Proven experience in an Operations Lead or similar role.
• Strong understanding and hands-on experience with SAFe methodology.
• Experience in observability tools and practices (e.g., logging, monitoring, tracing).
• Demonstrated experience in improving incident management processes.
• Excellent problem-solving skills with the ability to think strategically and implement practical solutions.
• Strong communication and leadership skills, with the ability to influence stakeholders at all levels.
• Experience with DevOps practices and tools in the public cloud.

The annual salary range for this role is between $119,736 to $161,996.

Ngā mea e tukuna ana e tātau – What we offer our employees

• Interesting work which impacts Aotearoa as we care for whenua, moana and arawai.
• Eye & ear care reimbursements
• Annual Flu Vaccinations
• Reduced Health Insurance Premiums
• Diverse groups and networks
• If eligible for paid parental leave, you will be entitled to a top up payment for the first 18 weeks of the 26 weeks.
• A minimum of four weeks and three days annual leave
• A range of flexible working options

Te Tākinatanga - Our Story
Toitū Te Whenua plays a vital role in understanding, developing, and caring for New Zealand’s whenua, moana and arawai (land, sea and waterways). Whether you’re developing our products and services to support our customers, managing the Crown estate, engaging with our iwi partners, or helping us be an effective regulator, your contribution can make a difference. Our mahi helps New Zealanders have confidence that the development of our land, communities and country is being planned from an informed and expert position that balances environmental, social, cultural, and economic considerations. Now and for future generations.
Our Kia Toipoto Intentions - Public Service Gender, Māori, Pacific and Ethnic Pay Gap Action Plan
Toitū Te Whenua is a diverse team of individuals with different experience and perspectives. This drives our culture and high performance. We know that people from underrepresented groups and women in particular don’t apply for roles if they’re not a 100% match, but we’re not looking for perfection, we’re looking for potential. As an inclusive and supportive employer, we value difference and want to encourage anyone interested to apply, regardless of whether you tick all the boxes or not. As an organisation we embrace diversity, encourage work life balance and have a flexible approach to the way we work which means you will quickly feel connected and valued.
Tono mai - How to Apply
If you’re eyeing up this role and believe you’ve got what it takes, please apply, or get in touch with the team.
To apply, please click “Apply Online.” You’ll be taken through to our Toitū Te Whenua Careers Centre where you’ll be able to review further information about the responsibilities and accountabilities of this role in the Position Description. You’ll be able to complete your online application form and upload a copy of your CV/Cover Letter.
Please note, while applications close Monday 24 Sept 2024, we may be reviewing applications as they are received and may progress with suitable applicants prior to the application closing date. Therefore, please apply as soon as possible if you are interested in this position.
For tracking and evaluation purposes, all applications must be submitted via our on-line process. You must have the legal right to live and work in New Zealand to be eligible for this position. 
You may notice that the Position Description title for this role (Digital Specialist- Level Rua/3) doesn’t match the advertised title. At Toitū Te Whenua we design our roles around shared capabilities (rather than focusing on tasks). This means our position descriptions are broad, one position description can cover many roles, this is known as Broad Based Role (BBR). Using BBR allows us to be responsive to our customers and to strengthen the connections across our organisation. It also gives us the flexibility to provide wider opportunities to our people, to further their careers.
If you have any questions about this role or working at Toitū Te Whenua, please email opportunities@linz.govt.nz and our Recruitment Team will be in touch with you

Please refer the Job description for details