Operations Lead (KC Vulcania) x1

at  DHL

KEY ACCOUNTABILITIES:

• Management of the scheduling of the transport shipments (priority list), ensuring customer

requirements are met and service levels are met and / or exceeded.

• Management of staff, ensuring customer requirements are met and / or exceeded
• Create a culture of continuous improvement
• Budget / Cost Management
• Compliance with Company and local statutory obligations regarding working time legislation,

operator licensing, H&S and quality.

• Ensure effective communication processes are established and maintained for externally and internally.
• Honesty - pride in his job and an eye for detail
• Consistently achieve established KPI’s for productivity and accuracy
• Maintain constant contact with the Planner / CSO and all Drivers
• Have the ability to make decisions in line with Customer expectations (DHL / Transporters), directly

contracted to the Customer or third party.

• Team building and development through succession planning.
• To work within operating areas as determined by Management and the needs of the Business.
• To comply with and communicate statutory and Company Policies and Procedures.
• Liaise with the Warehouse to ensure the smooth workflow in order to minimize delays.
• Monitoring stock counts i.e. Planning, Preparation and Physical counting of stock.
• To manage HR issues - Industrial Relations.
• Build Team morale.
• Delivery of a safe, secure, clean and fair work environment.
• Maximize accuracy, productivity and space utilization.
• Compile, manage and submit relevant reports and statistics to Management

on a daily, weekly and monthly basis.

• Report any breaches of Health & Safety regulations and incidents / accidents
• To lead investigations of all incidents and non-compliances and conduct root cause analysis

and reports thereof as required. Ensure corrective actions are identified,

communicated and timeously implemented.

• Provide a high quality customer service to clients by means of reports.
• Deliver team member performance reviews and development.
• Work in collaboration with other DHL sites to maximize efficiencies and best practices.
• Take ownership to deal effectively with queries, requests and complaints.
• Translate, analyze and deliver customer needs through effective operations.
• Ensure daily and weekly workload planning and volume forecasting routines are accomplished.
• Effective Leadership and Management of the Operational and Administrative teams.
• Give support, share knowledge and share skills to other team members.
• Ensure that product safety, quality and integrity is not compromised.
• Oversee and manage all warehouse processes, procedures, controls and

systems, i.e PRIDE, WMOS, TOMS & OMS.

• Report any persons behaviour that may impact on the safety, quality or integrity of the stored product.

QUALIFICATIONS AND EXPERIENCE:

• Matric (Grade 12) – Essential
• Logistics / Warehouse Management / Supply Chain Management Diploma {Desirable}
• 3 - 5 years Management experience in a Warehousing / Logistics / Transport environment

To plan, co-ordinate, manage and report upon the work activities of the team providing effective communication, leadership, motivation, training and development. To direct, co-ordinate and plan the operation through effective scheduling of employees, planning of all functions, manage and control of employees and supervisors. To optimize all resources to ensure that the operation is managed effectively and that customer service standards are achieved and maintained. Ensure that all contractual KPI targets are achieved and maintained in accordance with the Service Level Agreement. To work in conjunction with the Managers to monitor, develop and allocate work to a group of subordinates in specific areas.