Operations Lead

at  PracticePlusGroup

ABOUT THE ROLE

Are you a supervisor looking for a new environment, or feel that you need to take the next step in your career? If so, this could be the job for you!
As the Operations Lead in our North West OOH (Out of Hours) service, you would be supervising and assisting our coordinators and operational staff to ensure the smooth running of our service.
You would be monitoring and evaluating their performance, conducting regular appraisal and audits to motivate our staff in providing a quality service. As well as current staff, you would also be involved in the recruitment of new staff, and implement training and workshops for new and current employees as required.
You would be reporting to the Operations Manager on any issues that may arise. This will involve preparing statistical data as required for meetings as well as discussing plans on how to improve the service.
In this role, you would be an integral part of the office and an important point of contact for staff, managers and patients alike. If you consider yourself a problem solver with leadership skills, then you would thrive in this busy and rewarding environment.

WHAT YOU’LL BE DOING

You will also have proven experience in line managing or being capable of managing a team. As such, you will also have good interpersonal skills, with the ability to show empathy and fairness towards others whilst also being able to be firm and encouraging when implementing change.
You will be a confident problem solver with the ability to make decisions under pressure, able to help those that report to you as well other managerial staff. For both your day-to-day role as well as for your reporting, you will also be confident with Microsoft Office, and be comfortable with analyzing data.