Operations Liaison Manager

at  Blackbird Security Inc

This is a critical and pivotal role in the development of our company and is one that requires operational knowledge, experience, commitment to our purpose, and loyalty, amongst other attributes. We selected you for this position because we feel that you have these attributes and we see you as a team player who shows a keen desire to achieve, along with the right attitude and enthusiasm towards this industry.
This role will report directly to our Central Canada Operations Manager and will work closely with our leadership and management teams in ensuring operational efficiency in our Alberta (Calgary, Edmonton), Saskatchewan (Saskatoon, Regina), and Manitoba (Winnipeg) regions.

As an Operations Liaison Manager, your duties and responsibilities shall primarily consist of:

• Ensuring Company policies are followed;
• Authorizing overtime, time off or leaves of absence;
• Calling employees in to work and directing work schedules;
• Altering work processes;
• Establishing or altering work schedules;
• Training employees;
• Committing or authorizing the use of company resources; and
• Any other reasonable duties and responsibilities as may be assigned to you from time to time consistent with your abilities and qualifications.

A more specific breakdown of core tasks and responsibilities of this role can be found below:

REQUIREMENTS:

• Experience in the Security Industry is required.
• Background in Security Operations is required.
• Prior experience leading large teams is required.
• Prior experience as a Regional / District manager is required or equivalent.
• Leadership experience managing diverse teams is required.
• Post Secondary Education is preferred.
• Experience working with diverse teams.
• Experience with change management.
• Outstanding verbal and written communication skills.
• Proficient with Microsoft Office.
• Experience with TrackTik is a huge asset.
• Comfortable learning new software and systems.
• Willingness to travel to different locations.
• Tech- savviness is preferred.
• Valid Driver’s License.
• Reliable transportation.
  About Blackbird Security

Joining Canada’s fastest-growing National Security Company is not just a job – it’s an opportunity to make a meaningful difference in your career and in the communities we serve. Here are some compelling reasons why you should consider being a part of our dynamic team:

• Our Values: Our operations are guided by core values — Respect, Integrity, Teamwork, and Adaptability — which serve as the bedrock of our corporate culture. Join us in shaping a workplace where these values thrive, fostering a sense of belonging and achievement for everyone involved.
• Personal and Professional Growth: We believe in investing in our employees’ growth. Joining us means access to career development pathways that enable you to reach your full potential. Our dedicated management team provides mentorship to guide you through your career journey, fostering a supportive and collaborative work environment
• National Presence: As a national Canadian security company, we operate coast to coast with major branches in all 10 provinces. This allows you to be part of a widespread network, contributing to the safety and security of communities across the country.
• Commitment to Community Betterment: Our commitment goes beyond providing security services. We actively engage in bettering the community by tailoring our security solutions to meet the unique needs of our clients and the areas we serve. By exceeding performance standards, we contribute to enhancing the overall safety and well-being of the community.
• Reputation for Excellence: Our reputation is built on consistently exceeding performance standards. Joining us means aligning yourself with a company that values excellence in service delivery and upholds the highest standards in the industry. Superior customer service is at the core of our operations, ensuring our clients receive the best possible security solutions.
• Diverse Range of Clients: Work with a variety of clients, from retail stores to high-end establishments, residential buildings, campuses, municipal offices, warehouses, and more. This diversity in clientele offers a dynamic and interesting work environment.

If you are passionate about making a positive impact, contributing to community safety, and advancing your career in a rapidly growing national security company, we invite you to join us. Together, we can build a safer and more secure future for our clients and communities.

JOB DUTIES

• Travel to different locations across Canada to maximize operational efficiencies.
• Assist managers and supervisors in their operational objectives.
• Train new managers on standard security processes and operations.
• Participate in recruitment processes to hire new staff and assist with training new staff.
• Develop client relationships and client relations management.
• Work collaboratively with the Central Canada-Operations Manager, support, and lead various teams, including management teams.
• Assisting the Executive Leadership team with day-to-day operations in all of our regions across Canada.
• Work within and focus on maximizing our TrackTik software.
• Create SOPs.
• Create and modify all company Standing Post Orders (instructions for each site we provide services to).
• Complete regular reports, such as client reports, incident reports, KPIs, cost-analysis, and more.
• Support teams within assigned regions and travel as required.
• Ad hoc projects and initiatives as required to ensure operational efficiency.

As an Operations Liaison Manager, your duties and responsibilities shall primarily consist of:

• Ensuring Company policies are followed;
• Authorizing overtime, time off or leaves of absence;
• Calling employees in to work and directing work schedules;
• Altering work processes;
• Establishing or altering work schedules;
• Training employees;
• Committing or authorizing the use of company resources; and
• Any other reasonable duties and responsibilities as may be assigned to you from time to time consistent with your abilities and qualifications