Operations Manager (Air & Sea)

at  CAREWAY HITECH LOGISTICS PTE LTD

OPERATIONS MANAGER (AIR & SEA)

Care-Way Hi-Tech Logistics (Pte.) Ltd.
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Our expanding freight forwarding company is seeking an experienced Operations Manager to lead our air and sea operations. This role requires extensive hands-on experience in both air and ocean freight sectors, with a focus on operational excellence and customer satisfaction.

KEY ACCOUNTABILITIES

• Oversee the overall performance of the operations department, ensuring the achievement of key performance indicators (KPIs) and key results areas (KRAs) while driving operational excellence.
• Safeguard the company’s and customers’ interests in all operational activities by leveraging expertise in trade compliance.
• Optimize budgets and resource allocation to maximize operational efficiency.

1. Manage and coordinate daily execution of air and sea shipments, including documentation, customs clearance, cargo handling, and build-up operations.
2. Ensure strict compliance with international trade requirements, regulations, and company policies.
3. Implement and monitor Operating Procedures and Service Level Agreements (SLAs) to ensure quality and efficiency.
4. Plan shipment movement to optimize cargo space utilization and export LCL consolidation.
5. Negotiate competitive rates and service terms with carriers, cargo agents, and approved vendors to maximize profitability.
6. Collaborate with head office, sales, and customer service teams to provide customer-centric solutions, develop trade lanes, and business networks.
7. Participate in joint sales calls and visit clients as needed.
8. Resolve escalated service issues promptly to maintain high customer service standards.
9. Develop and execute strategies, objectives, and metrics for operational excellence, aligning with the company’s overall goals.
   10.Prepare reports for senior management on department performance, project status, challenges, and opportunities for improvement.
   11.Oversee procurement and capacity strategies across air and ocean logistics.
   12.Accurately register job costings using internal freight systems for timely invoicing.
   13.Lead and mentor a high-performing team.
   14.Drive innovation and continuous improvement initiatives.