Operations Manager

at  Alpine Building Maintenance

Job Title: Operations Manager
Status: Full Time, permanent (The role will require flexibility in shift times, as interaction with night cleaning crew will also be required.
Location: Toronto, ONT and Surrounding Areas

PREFERRED QUALIFICATIONS:

• Management experience in a fast paced environment dealing with a very diverse work force
• Excellent client relationship skills
• Proficiency in using Microsoft Word, Excel, and other programs to produce reports and trends and results for the account
• Excellent communications and change management skills
• Ability to create programs and tasks to further the offering to the client, as well as the organizational skills to execute such programs
• Ability to travel on an active schedule as well being available for any immediate issues that may arise
• Ability to identify positive and negative trends and apply problem-solving skills to resolve issues
• Janitorial experience in the grocery industry (stripping, waxing, scheduling etc.)
• Professional approach to the client and the diverse work force in the industry
• Ability to raise concerns with the client on a professional level as well to foresee potential issues that may arise based on conditions and unforeseen events
• Confidence to speak up and push back diplomatically and respectfully
• Ability to grow sales by identifying adjacent or growth opportunities
• Strong emotional intelligence

• Subcontractor Management
• Participates in the hiring, training, and supervision of subcontractors and their activities
• Ensures that subcontractors are compliant with requirements such as security clearances, GST, business licensing, WCB, liability insurance, etc
• Ensures that Alpine standards are adhered to through subcontractor work
• Conducts periodic audits or site inspections to ensure that work is completed as required
• Client Relations Management
• Liaises with clients to ensure that performance standards are met and complaints are addressed
• Participates in same-site growth (additional services, additional square footage, additional fees)
• Contributes to new growth initiatives, including bids
• Expense Management
• Oversees or coordinates equipment repairs
• Ensures subcontractor hours are in line with budget