Operations Manager

at  Biffa Waste Services

WHY IT’S AN OPPORTUNITY NOT TO BE WASTED.

• Provide leadership, give work instructions and monitor the performance of the traffic dispatcher team i.e. Review of Depot KPI’s- Service, Safety and Profitability.
• Operationally manage the day to day shift operations at the depot including driver supervision and ensures vehicle availability through close working relationships with fleet management.
• Manage, motivate, train and develop team as required.
• Deal effectively with underperformance, implementing disciplinary procedures as appropriate
• Absence management, e.g. conduct return to work interviews.
• Manages the planning process for mobilisation of new work and tactical re-routes. Manages the seasonal challenges of Bank holidays and Christmas holidays ensuring the resources and routes are optimised according to customer needs.
• On a daily basis ensures routing and service issues are dealt with and is ultimately responsible for the customer service experience. From time to time they may conduct customer visits.
• Contribute toward on-going cost control, actively seeking to improve efficiency, reduce operating costs, increasing margin and meeting budget targets set.
• Ensure that all aspects of Health & Safety are adhered to, including H&S induction and training, operating procedures, near miss reporting and emergency procedures.
• Deputise for the Depot Manager and carry out other reasonable tasks as the company may require from time to time.

To efficiently and effectively manage the day-to-day operations of the Depot, whilst delivering and maintaining first class customer service against pre-defined business KPIs. This role will work alongside the Depot Manager role to support the depots operational, safety and service performance.