Operations Manager

at  Biffa Waste Services

NUT, England, United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate06 Feb, 2025Not Specified06 Nov, 2024N/APlanning Software,Health,Cost Control,Cpc,DpsNoNo
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Description:

WHY IT’S AN OPPORTUNITY NOT TO BE WASTED.

  • Provide leadership, give work instructions and monitor the performance of the traffic dispatcher team i.e. Review of Depot KPI’s- Service, Safety and Profitability.
  • Operationally manage the day to day shift operations at the depot including driver supervision and ensures vehicle availability through close working relationships with fleet management.
  • Manage, motivate, train and develop team as required.
  • Deal effectively with underperformance, implementing disciplinary procedures as appropriate
  • Absence management, e.g. conduct return to work interviews.
  • Manages the planning process for mobilisation of new work and tactical re-routes. Manages the seasonal challenges of Bank holidays and Christmas holidays ensuring the resources and routes are optimised according to customer needs.
  • On a daily basis ensures routing and service issues are dealt with and is ultimately responsible for the customer service experience. From time to time they may conduct customer visits.
  • Contribute toward on-going cost control, actively seeking to improve efficiency, reduce operating costs, increasing margin and meeting budget targets set.
  • Ensure that all aspects of Health & Safety are adhered to, including H&S induction and training, operating procedures, near miss reporting and emergency procedures.
  • Deputise for the Depot Manager and carry out other reasonable tasks as the company may require from time to time.

Responsibilities:

To efficiently and effectively manage the day-to-day operations of the Depot, whilst delivering and maintaining first class customer service against pre-defined business KPIs. This role will work alongside the Depot Manager role to support the depots operational, safety and service performance.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Logistics/Procurement

Purchase / Logistics / Supply Chain

Logistics

Graduate

Proficient

1

Newcastle upon Tyne, United Kingdom