Operations Manager - CamScott

at  Canada Cartage

WHY YOU’LL LOVE CANADA CARTAGE

An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.
We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

POSITION SUMMARY

Working for CamScott, a division of Canada Cartage, the Transportation Operations Manager is responsible for providing exemplary leadership to the operations staff and drivers. This position is responsible for the day-to-day operations of both FTL and LTL and cross-dock activities achieving both operational efficiencies and providing superior customer service.

ALONG WITH THE FOLLOWING SKILLS & COMPETENCIES:

• Strong coaching, training and mentoring
• Excellent leadership and analytical skills
• Excellent verbal and written communication skills
• Exemplary customer service skills
• Ability to handle multiple projects and tasks
• Strong relationship building skills, both internally and externally
• Experience in an environment with temperature controled vehicles (Reefers)
• MS Office proficiency necessary

• Provide exemplary leadership in a fast-paced, multi-faceted, transportation environment
• Assisting in interviewing, training, developing staff skill sets and coaching for all Support Staff and Drivers within their area of responsibility.
• Manage customer service relationships
• Scheduling and communicating with staff, including Drivers and equipment resources.
• Ensuring 24-hour shift coverage.
• Assisting Dispatchers or front line supervisors in troubleshooting and resolving day-to-day issues and activities.
• Monitoring service levels to ensure customer expectations are met or exceeded.
• Ensuring Dispatchers and Drivers have the necessary tools to perform their job functions.
• Acting as primary operations point person for any billing/payroll issues for accounts within their area of responsibility.
• Work closely with the driver safety and compliance team ensuring CVOR compliance and workplace safety.