Operations Manager

at  Canon

• Lead and manage our ACT Technology Centre
• Ongoing training and development programs to further your skillset

ABOUT US

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.
We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.
When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

KEY REQUIREMENTS

• Strong people management skills inclusive of building and leading teams
• Experience in leading a high performing operational team
• Excellent written and verbal communication skills
• Six Sigma/LEAN qualification desirable
• Understanding cost reporting
  In return we offer the stability of a highly regarded global brand committed to investing in its people and platforms.

ABOUT THE ROLE

We are looking for an innovative Operations Manager to join Canon Business Services’ Technology Centre (CTC) located in Canberra. This mail, digitisation, data capture and print hub has a great culture in a high paced and rewarding environment. Reporting to the State Service Delivery Manager, you will be responsible for the day-to-day operation of the Technology Centre and associated business within Canon Business Services. This role will require a strong process improvement eye and well-versed people leadership skills.

MAIN DUTIES

• Strategically manage all aspects of the operational centre service to the client/s, ensuring contractual and service level agreements are achieved
• Provide management and direction to the team and promote reward, recognition, and feedback throughout the Technology Centre
• Recruit and retain a strong team, ensuring direct reports understand the expectations of their role
• Manage daily productivity across site through real time, daily and monthly reporting tools.
• Ensure client revenue and other financial budgets are met and monitored on a monthly basis.
• Identify trends and develop and implement opportunities for process improvement and cost reduction within the Technology Centre.
• Develop an understanding of the client’s business and form relationships in order to generate additional revenue.
• Assist Sales and Marketing to identify, investigate and scope service extension opportunities and additional work requests to achieve growth objectives.
• Ensure that Canon Business Services’ Workplace Health & Safety policies and procedures are followed throughout the Technology Centre