Operations Manager - Catterick

at  Serco Plc

Who we are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Location: Catterick Garrison, North Yorkshire (on site role)
Salary: Competitive + benefits
Full time, permanent
We are seeking an experienced Operations Manager to oversee the effective, compliant, and timely delivery of maintenance and response works across our projects. In this role, you will ensure that all work complies with statutory and Ministry of Defence (MoD) requirements, adhering to health, safety, and environmental standards and policies.
As Operations Manager, you will monitor supply chain teams to ensure that qualified operatives with the right skills, equipment, and vehicles are deployed to tasks. You’ll ensure consistent service delivery, value for money, and safe working practices while regularly reviewing risk assessments and method statements. Managing the recording of tasks against assets in the CAFM system, you will also oversee the timely completion of all associated documentation for maintenance and response works.
You’ll take on responsibilities related to key compliance areas such as asbestos and legionella management, including acting as the Responsible Person where required. Additionally, you will manage full project lifecycles under CDM, covering Mechanical and Electrical (M&E) and Building & Civil Engineering (B&CE) tasks from start to finish, with financial and commercial accountability.
Working closely with the Defence Infrastructure Organisation (DIO) and end users, you will build strong relationships, proactively support estate activities, and provide technical advice. You’ll act as a single point of contact to resolve user issues and help develop new work requirements. Handling complaints in a timely manner and assisting the Helpdesk with technical advice will also form part of your remit.
A key part of your role will involve supervising and coaching teams to ensure they meet service levels and deliver value for money. You’ll coordinate day-to-day site activities, monitoring safe working practices and supporting a culture of accountability and performance improvement. As Operations Manager, you will also manage costs and communicate effectively with stakeholders to ensure their expectations are met.
Your role will contribute to forward maintenance planning across your area and ensure that operations are delivered efficiently, promoting a profitable business.
This role would suit someone looking for the next step in their Facilities Management career as well as seasoned managers.

To be successful in this role, you will need a Level 4 Facilities Management qualification or equivalent technical experience, along with a solid understanding of planned and response maintenance. A background in project delivery management and a commitment to compliance in areas such as confined spaces, working at height, legionella, and asbestos is essential. Ideally, you will have an HNC or equivalent qualification in an electrical, mechanical, or facilities management discipline, and membership in a professional body such as the Institute of Workplace Facilities Management (IWFM) would be advantageous (but not essential).
This is a great opportunity to join a dynamic team where you can utilise your skills and experience to ensure the smooth and safe running of our maintenance operations. Apply today to take on this exciting challenge and make a real impact!