Operations Manager (CCID)

at  NESTA

WE ARE RECRUITING FOR AN OPERATIONS MANAGER (CENTRE FOR COLLECTIVE INTELLIGENCE DESIGN)

The Centre for Collective Intelligence Design at Nesta is looking for a highly-motivated self-starter, with exceptional organisational skills to help us with the day to day operations of the team. You will be responsible for ensuring that we have the right systems and processes in place to deliver an exciting portfolio of public engagement projects, to manage our resources and plan ahead and our financial reporting.
This is an exciting time to join CCID as we are preparing for a three year process to spin out from Nesta. A key responsibility for the operations manager will be to support the team with preparing for spinning out and ensuring everything is in place to ensure a smooth transition to being a stand alone organisation.
You’ll be right for this role if you’re not phased by a long list of tasks and are adept at prioritising them whilst sometimes juggling last-minute requests or enquiries. You can prioritise effectively, communicate persuasively, solve problems autonomously and you relish building new relationships. You’ve got solid operations management experience, hold yourself to the highest professional standards and are confident using project management and CRM tools such as Asana and Salesforce.

TEAM RECRUITMENT, DEVELOPMENT AND KNOWLEDGE TRANSFER

• Manage the team’s recruitment processes and ensure consistency and inclusion in our approach
• Coordinate and manage the induction processes for all new recruits and ensure team usage of shared tools and resources such as Asana and Salesforce.
• Develop and maintain a system for identifying the development/skills needs of all staff (in consultation with Co-Directors and Managers), and ensuring that project scheduling decisions provide on-the-job skills building and coaching opportunities
• Develop and maintain an overview of team experiences and learning on each project, feeding into manager performance reviews
• Managing team-wide meetings and introducing new team-building and learning initiatives.
• Ensuring all team members understand and adhere to Nesta-wide policies, and are comfortable using Nesta systems
• Ensuring effective and consistent documentation of all our work, and maintaining efficient use of Google suite
• Managing the staff survey to help us understand how our team are faring and putting in place new initiatives to support our development
• Lead on building a culture of learning across the team, through systematic debriefings after projects, and facilitating the team to share latest ideas, thinking and approaches

Please refer the Job description for details