Operations Manager

at  Collins Aerospace

QUALIFICATIONS YOU MUST HAVE

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience
• Must be authorized to work in Canada without sponsorship now or in the future. RTX will not offer sponsorship for this position
• Experience in operations and/or project management
• Prior leadership and people management experience

QUALIFICATIONS WE PREFER

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Analytical skills and experience with performance metrics.
• Excellent communication and interpersonal skills, bi-lingual in English and French

POSITION ROLE TYPE:

Unspecified
Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology. Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
Collins Aerospace, Connected Aviation Solutions, Connectivity & Enablement Solutions, is seeking an experienced Operations Manager to oversee the operations from our Mississauga maintenance office. You will excel in managing help desk functions, ensuring adherence to Service Level Agreements (SLAs), and driving operational efficiency through process improvements. You will utilize your leadership and effective customer interfacing skill, and exude an unwavering commitment to aligning with corporate goals.

WHAT YOU WILL DO

• Lead and develop a high-performing operations team, fostering accountability and continuous improvement.
• Conduct performance reviews and support professional growth of your direct reports.
• Oversee help desk operations, ensuring timely customer issue resolution.
• Monitor SLAs, implement strategies to exceed performance targets, and provide insights for strategic decisions.
• Manage inventory and asset tracking to ensure efficient resource use and maintenance.
• Implement systems for effective asset management and maintenance scheduling.
• Identify and implement process improvements for operational efficiency.
• Work cross-functionally to streamline operations and implement best practices.
• Establish and track key performance indicators (KPIs), analyze data, and report progress toward goals.
• Manage client relationships, addressing feedback and aligning operations with corporate objectives.
• Support onboarding and training for new customers to enhance service usage and satisfaction.