Operations Manager (Commercial Renovations/Facilities Maintenance)

at  Dogwood Maintenance LTD

Dogwood Ltd. in Surrey, BC is looking for an Operations Manager to lead our operational teams.
Our company specializes in commercial renovations and facilities maintenance for businesses in the retail and food industry, medical and pharma, restaurants, gas stations and financial sector.
Dogwood is a Canadian owned and operated company, with our head office located in Surrey, BC and branches in Victoria, Calgary, Edmonton, and Toronto. We provide renovation and maintenance services with our skilled in-house technicians and a strong network of contractors to complete small to large jobs with expertise and prompt service.

· CONTINUED EDUCATION / TUITION REIMBURSEMENT

The Operations Manager oversees operational performance and compliance, ensures that operations are aligned with business objectives, and provides direction and leadership to our operational teams. The person in this position has sound knowledge of the facilities maintenance/interior renovations industry, and is highly effective in building positive relationships. This position reports to the CEO.

EDUCATION:

· Bachelor’s degree in operations management, business management, or related field, or proven relevant industry experience in operations management

REQUIRED TRAINING/EXPERIENCE:

· 8+ years of experience in operations management in the construction / maintenance industry

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

· Demonstrated business skills related to budgeting and construction operations
· Knowledge of organizational effectiveness and operations management
· Effective leadership and decision-making skills
· Demonstrated ability to work in a cross-functional business environment
· Strong analytical skills
· Strategic thinker
· Project Management experience an asset
· Ability to read drawings/blueprints
· Strong computer skills in Microsoft Office, incl. Excel
· Ability to establish and meet goals and objectives within tight deadlines
· Strong communication and listening skills
· Excellent interpersonal skills - ability to establish and maintain effective working relationships
· Ability to prioritize tasks
Job Types: Full-time, Permanent
Pay: $120,000.00-$140,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Automobile allowance
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Application question(s):

• Are you legally authorized to work in Canada?
• Do you live in the Lower Mainland, BC?

Education:

• Bachelor’s Degree (preferred)

Experience:

• Operations Management: 8 years (required)

Language:

• English fluently (required)

Work Location: In perso

MAIN RESPONSIBILITIES:

· Oversee daily operations of assigned departments.
· Manage assigned operational teams, provide guidance, leadership and motivation.
· Support teams in building & maintaining client relationships.
· Prepare monthly metric for departments via key performance indicator.
· Hold teams accountable to follow established procedures, and address performance issues as required.
· Hold team meetings as necessary.
· Responsible for contract review of various company agreements, such as service agreements for subcontractors.
· Build relationships with clients and meet with them as needed.
· Perform site visits as needed.
· Responsible for the timely pricing for invoice preparation.
· Assist with estimating tasks whenever required.
· Establish, maintain and improve operational processes as needed.
· Provide input on increasing efficiencies and work directly with internal stakeholders to address efficiency requirements.
· Work with other management team members on tasks as required.
· Develop ideas and concepts to upsell current services.
· Provide coverage for Operations team members when needed.
· Share on-call responsibility according to the established rotation schedule.
· Travel to other branches from time to time to mentor, teach, oversee and motivate staff when needed.

SUPERVISORY RESPONSIBILITIES:

· Build, motivate, and retain an operations team that consistently meets deadlines
· Collaborate in interviewing and hiring of new employees for the assigned departments in association with Human Resources
· Responsible for departmental orientation and training of departmental employees
· Provide ongoing leadership to the assigned departments including supervision, handling performance evaluations, and providing input on salary reviews
· Handle performance issues, disciplinary actions and offboarding in conjunction with Human Resources