Operations Manager

at  Communications Test Design Inc Canada

This independent, hands-on manager will be responsible for staff productivity, including training and instructing on department processes, motivating, and counseling as needed. In many cases, the responsibilities of this individual will include oversight of multiple departments and functional areas within the branch operations. Achievement of all service level commitments to CTDI’s customer will also be a critical component of this manager’s daily and on-going responsibilities.

• Responsible for overseeing all operations within the branch.
• Accountable for the financial performance of all of the operations within the branch.
• Supervises and motivates personnel, up to 75 people.
• Support and enforce safety, company policies and procedures and SOP of operations staff
• Manage reports, statistical analysis, and daily P&L reporting.
• Ensure that quality standards are consistently met.
• Complete employee attendance records and monitor for adherence to policy. Prepare corrective actions when necessary.
• Communicates with various levels of CTDI Corporate management and customers to ensure that customer expectations are met and issues are resolved to include all service level commitments.
• Provide input of ideas for continual process improvements as well as implementation of new processes.
• P&L responsibilities as well as participation in the daily P&L call with Corporate management.
• Train, motivate, and support leadership team in all areas of company and company and departmental procedures and expectations.
• Coach and council employees on performance deficiencies and document as required.
• Monitors all expenses and on time delivery performance.
• Support and ensure compliance with CTDI safety programs and initiatives as well as all applicable workplace safety laws i.e., WorkSafe BC.
• Ensure compliance with all building security requirements set forth by CTDI and its customers
• Act as primary point of contact for the local customer on operational and performance issues.
• Resolve customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources
• Other duties as assigned

REQUIRED SKILLS

• Proven operations experience within a high volume and fast paced environment
• Customer focused and experienced in navigating customer relationships and challenges, while managing with data.
• Excellent leadership, coaching and ability to motivate and development employees.
• Proactive problem solving ability.
• Strong project management ability.
• Excellent communication (written and verbal), organizational and analytical skills.
• Ability to communicate effectively with all levels of management including excellent customer interaction.
• Proven teambuilding and interpersonal skills with the ability to motivate others.
• Effectively handle a heavy workload, prioritizing work and meeting deadlines.
• Background in distribution preferred but not necessary.

REQUIRED EXPERIENCE

• BS Degree in Operations, Supply Chain or related field is preferred.
• Minimum 3+ years of management experience (preferably in a high-volume, fast-paced production, manufacturing, distribution, warehousing or service environment) including experience working with P&L/budgets.
• A strong technical background is preferred
• Experience with Kronos a plus
• Experience managing temporary staff is a plus.
• Experience in the telecommunications or cable industries is preferred.
• Proficiency in MSOffice (Word, Excel, Power Point, Access and Project)
  CTDI welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

This independent, hands-on manager will be responsible for staff productivity, including training and instructing on department processes, motivating, and counseling as needed. In many cases, the responsibilities of this individual will include oversight of multiple departments and functional areas within the branch operations. Achievement of all service level commitments to CTDI’s customer will also be a critical component of this manager’s daily and on-going responsibilities.

• Responsible for overseeing all operations within the branch.
• Accountable for the financial performance of all of the operations within the branch.
• Supervises and motivates personnel, up to 75 people.
• Support and enforce safety, company policies and procedures and SOP of operations staff
• Manage reports, statistical analysis, and daily P&L reporting.
• Ensure that quality standards are consistently met.
• Complete employee attendance records and monitor for adherence to policy. Prepare corrective actions when necessary.
• Communicates with various levels of CTDI Corporate management and customers to ensure that customer expectations are met and issues are resolved to include all service level commitments.
• Provide input of ideas for continual process improvements as well as implementation of new processes.
• P&L responsibilities as well as participation in the daily P&L call with Corporate management.
• Train, motivate, and support leadership team in all areas of company and company and departmental procedures and expectations.
• Coach and council employees on performance deficiencies and document as required.
• Monitors all expenses and on time delivery performance.
• Support and ensure compliance with CTDI safety programs and initiatives as well as all applicable workplace safety laws i.e., WorkSafe BC.
• Ensure compliance with all building security requirements set forth by CTDI and its customers
• Act as primary point of contact for the local customer on operational and performance issues.
• Resolve customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources
• Other duties as assigne

For Business Purposes. In the preceding twelve (12) months, CTDI has disclosed the following categories of personal information for a business purpose to the following categories of third parties:

• We have disclosed your personal identifiers, protected classifications, professional or employment related information, internet or other electronic network information, and your customer records information to service providers that help us perform employment-related functions. These service providers include IT support, background check companies, payroll processors, expense processors, health insurance providers, and benefits providers.
• We have disclosed your personal identifiers and internet or other electronic network information to IT support to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and to identify and repair errors that impair functionality.
• We have disclosed your personal identifiers and internet or other electronic network activity information to IT support to help us maintain the quality and safety of CTDI devices or to improve, upgrade, or enhance CTDI devices