Operations Manager

at  Concentrix

LOCATION

South Townsville, Australia
Job Title:
Operations Manager
Job Description
Another exciting opportunity has come up with us for an Operations Manager to join our team. Someone who puts customer experience, people development and continuous improvement first in their approach. Trust us when we say this one is special!
We are looking for a confident people leader with experience in complex delivery environments, someone that is ready to seize every opportunity we put in front of them to take their career, our people and client to the next level.
You will be responsible for the overall performance of a diverse contact centre delivering a broad set of objectives against internal and external KPI’s, as well as being a conductor of the orchestra of system, process, people, customers and financial outcomes.

• Call Centre Management
• Leadership and Performance
• Continuous Business Improvement
• Relationship Management
• Culture, Health and Safety

Ideally, you will have:

• Experience leading a complex Contact Centre management
• Strong communication and influencing skills
• Passion for developing inclusive, high functioning cultures
• Experienced in operational strategy development
• Experience leading large teams
• Proven ability to drive performance
• Client relationship management
• Proven Project Management skills
• Demonstrable expertise in Customer Experience
• History of people development and cultural influence

We are looking for a great cultural fit – so the energy and attitude you bring to this hands-on role is just as important as your previous experience and accomplishments.
If you have 2+ years of Contact Centre/Operations Management experience, live customer and staff experience everyday and are looking for a rewarding new opportunity with a successful global organisation that genuinely support’s your success, we’d love to hear from you!