Operations Manager

at  Cornhill Castle Hotel

Job Ref: MAN2336
Branch: Cornhill Castle Hotel
Location: Cornhill Castle Hotel, Biggar
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Posted date: 18/11/2024
Closing date: 01/01/2025
We’re about much more than hospitality! We’re striving to make life better for people – whether they are team, guests or community, through our everyday actions and decisions. Our team care for others, bring their best and help us move forward, whatever job they do.
Our Operations Managers provide guidance and direction to our teams as well as support to our GM’s to deliver the Manorview level of service and consistent standards. On a day-to-day basis they can be found in all areas of the venue; talking to our teams, supporting our Heads of Departments to deliver standards and celebrating success at every opportunity.
Our OM’s are true people people and they are developing their knowledge and experience in all elements of the business. They talk competently with their teams, are empathetic listeners and always looking for opportunities to continuously improve the guest experience, bringing new ideas and suggestions to the GM’s.
With a keen eye for detail and awareness, they support as well as provide cover for our GM’s with the day-to-day finances, sales and marketing and by monitoring their venue’s performance against their targets they make a valuable contribution to the Manorview group as a whole.
We are very excited to welcome you to our team but don’t get us wrong, we are looking for just the right fit. For someone who wants to be part of our journey, who understands our values, purpose and our passion and we won’t accept anything less. You are not someone who micro-manages their team or works against the GM. You are not office bound or only work to your own goals and achievements. You are not individualistic or self-centred and do not expect from your others what you are not prepared to deliver yourself.
Skill and experience are necessary to do this job, but more than anything else, we want someone who shares our vision of a hospitality industry that is better and sees themselves being part of the team who can make this happen!
We pay a fair wage – with our hourly pay being higher than the Government rates, at a minimum. Your earnings will be further enhanced by our 10% service charges and other tips that guests leave – with 100% of tips being retained by the team.
We make life better for our team by:
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- Offering great perks and benefits to be enjoyed by you and your family!
- Sharing our profits with you after 1 year of service
- Giving you free meals, soft drinks and hot drinks on shift
- Listening to our team via surveys and feedback sessions
- Offering free wellbeing services and resources, for help whenever you need it
- Creating great learning and development opportunities to support your career

Please refer the Job description for details