Operations Manager

at  Criterion Hospitality Ltd

Are you a forward thinker who dares to dream and wants to be part of a team that creates unique, unforgettable experiences? If the answer is yes, then we want to hear from you.
We are part of Criterion Hospitality and Criterion Capital. We are renowned for our super prime properties, centred around London’s iconic Leicester Square and Piccadilly Circus.
We are a passionate and creative company looking to innovate in real estate, hotels, and other parts of our business. If your next role involves drive and passion for innovation in a fast-paced environment, then we would be delighted to hear from you.
With six hotels currently in our portfolio, all located in London’s bustling West End, we’re looking for experienced, vibrant, and energetic people to join our growing family.
We are recruiting an Operations Manager to support our team.

• Setting revenue and guest satisfaction targets and ensuring that these are met
• Managing budgets and finances and controlling expenditure
• Overseeing larger events, such as weddings or corporate conferences, and ensuring that customers are satisfied
• Recruiting, training and managing a hotel’s employees
• Carrying out regular inspections of a hotel’s property and amenities and organising necessary maintenance
• Ensuring compliance with health and safety legislation and licensing laws, and ensuring that the necessary security is in place
• Implementing and reviewing standard operating procedures to continuously improve a business
• Proactively seeking opportunities and ways to maximise revenue and develop service delivery
• Monitoring employee performance and offering regular evaluation meetings designed to improve service