Operations Manager

at  Daniels Health

Our story began with a passionate idea that we could change the world…. And to be honest, we’ve never stopped believing that… In 1986 it was a simple concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry – HIV acquired through needle-stick injuries.
In Australia, we lived out our dream. Investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection, we witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide. And then we kept going…
The Operations Manager will focus on key operational pillars: people, safety, compliance, service excellence, and maximizing efficiency and profitability. You will be responsible for leading all operational activities and ensuring alignment with both business unit (BU) goals and broader company objectives.

QUALIFICATIONS:

• 3-8 years of leadership experience in operations, logistics, or a related field, with a proven track record of success in continuous improvement, cost savings, and operational efficiency.
• Proficient in continuous improvement methodologies and quality management.
• Intermediate skills in Microsoft Word and Excel for reporting purposes.
• Strong written and verbal communication skills, with the ability to influence and engage stakeholders at all levels.
  Who are we?
  We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across Canada.
  Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations

RESPONSIBILITIES:

• Oversee and optimize the workflow across all departments on site to ensure cost and time efficiencies.
• Implement and manage proactive and reactive safety measures, continuously improving safety performance to meet business unit KPIs.
• Ensure compliance with all regulatory requirements, staying ahead of industry standards and government regulations.
• Foster a customer-first mindset across all teams, ensuring that customer service is exemplary and continuously improving.
• Maintain strict quality control standards to meet operational targets.
• Manage cost inputs to maximize operational performance and ensure value-driven operations.
• Collaborate closely with the sales team to identify growth opportunities and enhance EBITDA performance.
• Streamline operations using methods such as process flow mapping, time and motion studies, and other continuous improvement techniques.
• Work with drivers, transport supervisors, and route planners to ensure efficient and cost-effective service delivery.
• Review and analyze operating reports, coordinating with supervisors and team leads to resolve issues quickly and minimize operational downtime.
• Oversee the development and adherence to preventative maintenance programs for the site.
• Lead recruitment, training, and development initiatives for all operations employees, building a highly capable and motivated team.
• Promote cross-functional collaboration between operations and other departments to foster a cohesive working environment.
• Coordinate and facilitate internal communication forums for the operations team.
• Investigate and resolve customer complaints efficiently, leveraging tools such as Salesforce to track and manage issues.
• Ensure accurate recording and reporting of Lost Time Injuries (LTIs) and near-miss incidents to improve safety practices.

FINANCIAL ACCOUNTABILITY:

• Full P&L responsibility for the business unit.
• Approve capital expenditures and operating expenses.
• Contribute to the annual budgeting process, ensuring alignment with business objectives.