Operations Manager

at  DHL Express

SHIFT PATTERN: MONDAY – FRIDAY 06:30 – 15:30

Are you looking for a challenging and rewarding role in a fast-paced and dynamic environment? Do you have the skills and experience to lead and motivate a team of service centre employees? Do you want to work for a global leader in express delivery services?
If you answered yes to these questions, then we have an exciting opportunity for you!

We are looking for an Operations Manager to join our Operational Management team in our BFS Service Centre. You will be responsible for:

• Ensuring service; productivity; quality; security and cost targets are met and standard procedures are followed
• Supporting the Service Centre Manager in providing leadership and motivation to staff
• Working alongside other departments to meet customer needs and expectations
• Coaching and training staff effectively
• Utilising company reporting tools to monitor and improve performance
• Performing appraisals and reviews with team members
• Developing a culture of respect, responsibility, team working and customer care

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL NEED:

• A proven track record of managing operations in a service centre or similar environment
• Excellent communication and interpersonal skills
• The ability to adapt in an unpredictable environment and plan for contingencies
• The ability to coach and train staff effectively
• The ability to utilise company reporting tools to monitor and improve performance
• The ability to perform appraisals and reviews with team members
• The ability to develop a culture of respect, responsibility, team working and customer care

We are looking for an Operations Manager to join our Operational Management team in our BFS Service Centre. You will be responsible for:

• Ensuring service; productivity; quality; security and cost targets are met and standard procedures are followed
• Supporting the Service Centre Manager in providing leadership and motivation to staff
• Working alongside other departments to meet customer needs and expectations
• Coaching and training staff effectively
• Utilising company reporting tools to monitor and improve performance
• Performing appraisals and reviews with team members
• Developing a culture of respect, responsibility, team working and customer car