Operations Manager - Dutch, Norwegian, Swedish, Finish or...

at  JUJUR

Position: Operations Manager
Location: Riga, Latvia (on-site)
Employment type: Full-time
The Operations Manager in Riga, Latvia, is responsible for overseeing daily operations, ensuring efficiency, and maintaining high standards of service. Key responsibilities include managing staff, optimizing processes, and implementing strategies for operational excellence. The role requires strong leadership, analytical skills, and experience in operations management.

REQUIREMENTS:

• Proven & relevant experience12 years of relevant experience in BPS customer processes.
• Multi-Geo experience preferred
• Strong team management and excellent communication skills.
• Strong stakeholder management skills
• Understanding of cryptocurrency is preferred.
• Comfortable working in rotational 24/7 shifts and offs
• Preferred BFSI customer service experience
• Fluency in Dutch, Norwegian, Swedish, Finish or German, along with good English is essential.

• Lead and manage a team within the Voice/Non-Voice, ensuring operational excellence and adherence to quality standards.
• Oversee day-to-day operations, client relationship management, issue resolution, and process optimization.
• To enhance team performance, utilize extensive experience in Financial Technology BPS Voice/Non-voice processes.
• Collaborate with cross-functional teams to drive process improvements and meet client expectations.
• Ensure effective communication within the team and foster a collaborative work environment.
• Prepare and present for weekly/monthly reviews with internal and external stakeholders