Operations Manager - ECS Receivables Manager

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experienc

Desired Qualifications:

• Management experience for a team responsible for implementing and servicing treasury management services
• Payments Operations Experience
• Experience implementing defined business objectives and executing business development strategy
• Problem analysis and resolution skills
• Intermediate Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Customer service focus with the ability to balance needs of clients, shareholders, and team members
• Excellent verbal, written, and interpersonal communication skills
• Effective organizational, multi-tasking, and prioritizing skills
• Ability to work in a fast-paced deadline driven environment
• Ability to work effectively in a cross-team environment
• Advanced Microsoft Excel skills
• Ability to dissect technical problems, analyze data, and recommend potential solutions
• Leadership experience including; coaching, training, and mentoring
• Strong analytical skills with high attention to detail and accurac

Wells Fargo is seeking a dynamic, self-motivated, development-focused Operations Manager. In addition to managing the performance and development of your team, we seek someone who will partner with peer managers and key stakeholders to support a culture of process excellence, innovation, and collaboration that places the customer at the center of everything we do.
This is a leadership position responsible for a team of 7-10 in the Electronic Commerce Services (ECS) team covering the processing, exceptions activities, and customer support for the Receivables Manager, Integrated Receivables, eBill, and eBox products. This includes working directly with customer of these products, with support of critical customers and business partners via inbound and outbound contact channels (phone and email) to resolve exceptions, meeting critical deadlines and SLAs for timely processing of payments and reporting, as well as ensuring timely communication and escalation of system issues or customer impact events with all internal and external stakeholders.

In this role, you will:

• Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area
• Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
• Engage stakeholders and internal partners associated within the Operations area
• Work independently on moderately complex issues and projects
• Identify opportunities for process improvement and risk control development and escalates issues to more experienced management
• Provide training, performance, evaluation and coaching of less experienced team
• Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
• Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
• Provide responsibility for budget and financial performance
• Collaborate and influence all levels of professionals including more experienced managers
• Lead team to achieve objectives
• Manage allocation of people and financial resources for Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience

Desired Qualifications:

• Management experience for a team responsible for implementing and servicing treasury management services
• Payments Operations Experience
• Experience implementing defined business objectives and executing business development strategy
• Problem analysis and resolution skills
• Intermediate Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Customer service focus with the ability to balance needs of clients, shareholders, and team members
• Excellent verbal, written, and interpersonal communication skills
• Effective organizational, multi-tasking, and prioritizing skills
• Ability to work in a fast-paced deadline driven environment
• Ability to work effectively in a cross-team environment
• Advanced Microsoft Excel skills
• Ability to dissect technical problems, analyze data, and recommend potential solutions
• Leadership experience including; coaching, training, and mentoring
• Strong analytical skills with high attention to detail and accuracy

Required locations:

• Charlotte, North Carolina