Operations Manager

at  EMED Group

We have a fantastic opportunity for an Operations Manager to join our team based in Ipswich.
The Operations Manager is responsible to lead the “day to day” operational delivery in support of EMED goals, with a clear focus on performance delivery and clinical quality of all frontline patient transport services. Ensuring all quality and governance requirements meet objectives and performance targets.
The role is fundamental to the delivery of exceptional service. Providing inspired leadership, developing and guiding the team. Improving performance through strategic decision making.

ABOUT US

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand, therefore as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with more than 3000 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health and medical courier services.
EMED Group are committed to providing equal opportunities and we endeavour to provide an inclusive and safe working culture for all.

• Business performance and service delivery – Deliver excellent customer service while maximising revenue opportunities to protect P&L.
• KPIs – Manage and embed Key Performance Indicators (KPIs) to fully support the delivery of effective service on a day-to-day basis, to include balancing the delivery of contractual KPIs against the realities of the current operational environment.
• Relationship Management – Develop strong and lasting relationships with stakeholders from Clinical Commissioning Groups, Acute Hospital Trusts, Community Health, Mental Health Partnerships, and Primary Care.
• Clinical Quality and Governance – Monitor Governance and Quality requirements ensuring these are adhered to by all staff, while remaining compliant with national standards of clinical, vehicular, and H&S practice ensuring continuous provisions for operational excellence in line with established standards, guidance and training.
• Budgets – Working with the Senior Operations Manager to maximise revenue, cost and margin performance across contract. Work closely with the Senior Operations Manager and key stakeholders to ensure timely delivery of additional revenue opportunities.
• People Management – Take full accountability for your employees, their safety and well-being, performance, and development. Manage employees in accordance with existing HR policies, such as discipline and absence processes ensuring personal adherence to policies and procedures.