Operations Manager - Franchise

at  Hilton Technologies

Operations Manager - FranchiseJob Requirements
Are you a dedicated professional with a passion for hospitality and a proven track record in hotel management? Spark by Hilton London Romford is seeking a dynamic Operations Manager to oversee the day-to-day operations of our hotel and ensure an exceptional guest experience.

WORK EXPERIENCE

• Minimum of 3 years of experience in hotel management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven ability to manage budgets and financial plans.
• Exceptional problem-solving skills and attention to detail.
• Ability to work flexible hours, including weekends and holidays.
• A commitment to delivering high-quality guest experiences.

• Manage daily operations to ensure smooth and efficient functioning of the hotel.
• Lead and motivate a team of staff, fostering a positive and productive work environment.
• Ensure high standards of customer service and guest satisfaction.
• Oversee financial performance, including budgeting, forecasting, and cost control.
• Implement and maintain hotel policies, procedures, and standards.
• Coordinate with various departments to ensure seamless operations.
• Handle guest complaints and resolve issues promptly and professionally.
• Monitor and maintain the quality of facilities and services.
• Ensure compliance with health and safety regulations.