Operations Manager

at  Franklin Energy

Position Summary
We provide our utility clients with a wide range of energy-saving and renewable energy solutions. From individual utility customers and construction contractors, to utilities, municipalities, and government bodies, our clients have come to depend on our customized energy efficiency programs to help them to meet their energy saving goals.
The Operations Manager is primarily responsible for management of the day to day operation of components of the program portfolio/department under the direction of the program/department Manager. These tasks may include management and reporting of staff and program/department performance, forecasting, reporting tracking and reporting of program/department metrics. The position is also responsible for establishing, execution, and reporting of all proactive quality assurance processes. You will also be working with others who are passionate about energy efficiency and making a positive impact on the industry.
Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Management of specific program components
• Program/Project forecasting, tracking, invoicing, and reporting
• Ownership to maintain program/department Operations Manual/System and ensuring updates and process changes are made regularly and communicated as appropriate to stakeholders/clients
• Oversight for weekly and monthly departmental/program reporting
• Work with the program teams to identify opportunities for process improvement that would improve customer/client satisfaction
• Work directly with internal functional teams and/or program teams on process and QA projects
• Ensure all documentation on contracts, SOWs, Cost Allocation Agreements, KPIs, etc. are up to date and readily available on SharePoint

Position Requirements

Education and Experience

• Bachelor’s degree from an accredited college or university in business, engineering, or other discipline
• One or more years management/supervisory experience
• Experience in managing energy efficiency programs preferred
• Previous experience with bid management, or contract management preferred.
• Previous experience with process development and implementation

Required Skills, Knowledge and Abilities

• Technical experience in developing and/or reviewing energy savings calculations to determine project paybacks and incentive levels for customers
• Experience managing projects with a technology component
• Candidate needs to be detail oriented and have an ability to prioritize workload
• Previous experience with process development and implementation
• Must be flexible to handle a wide variety of tasks and complete work in a timely fashion in a fast pace environment
• Demonstrated team leadership capability
• Reliable transportation

Licenses & Certifications

• Valid driver’s license

Travel Requirements

• Willingness to travel 60% or more of the time, occasional overnight

Pay Range

• $30.91 - $54.08/hr

Physical Demands and Work Environment

• Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls
• Ability to lift up to 10 pounds
• Noise Level is typically moderate
• Employee could be exposed to fumes and/or airborne particles and risk of potential shock

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.
An Equal Opportunity Employer
Franklin Energy implements the use of dash cams inside their fleet of leased vehicles because the Company believes video surveillance devices (Dash Cams) promote the safety of employees as well as security within the company vehicles. The Company will not use video surveillance (Dash Cams) for any unlawful purpose including monitoring employees or giving the impression of monitoring. Our Dash Cam Policy applies to all employees of the Company and temporary agency employees, regardless of whether an employee or temporary agency employee may be driving or riding in Company Vehicles. The primary use of Dash Cams is to assist in the protection and safety of employees and property, prevention, and detection of criminal offenses such as vehicle vandalism and break-ins and staged-accident fraud, defense of legal claims, driver exoneration, and driver training and improvement

• Management of specific program components
• Program/Project forecasting, tracking, invoicing, and reporting
• Ownership to maintain program/department Operations Manual/System and ensuring updates and process changes are made regularly and communicated as appropriate to stakeholders/clients
• Oversight for weekly and monthly departmental/program reporting
• Work with the program teams to identify opportunities for process improvement that would improve customer/client satisfaction
• Work directly with internal functional teams and/or program teams on process and QA projects
• Ensure all documentation on contracts, SOWs, Cost Allocation Agreements, KPIs, etc. are up to date and readily available on SharePoin