Operations Manager [French Speaker]

at  Emma The Sleep Company

READY TO LEAD, DISRUPT AND REINVENT THE SLEEP INDUSTRY?

We are Emma – The Sleep Company. Created in 2013, we are now the world’s largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We’re pushing the boundaries of technology to transform the world of sleep and we want your help to pull it off.
We’re a highly ambitious, hard-working team that pushes you to produce your best work yet. We focus on how we approach problems, we chase growth, and set ambitious goals. Want your ideas to have an impact and your career to grow? Then Emma is the right place for you.

• You will monitor and improve our wholesale operations & service performance for assigned European Markets
• You will assist in the onboarding of our retailers and setting all requirements in the systems
• You will steer and run all operational tasks related to our retailer accounts, including assisting in setting up promotions
• You will ensure all stakeholders are aligned to achieve goals in terms of OTIF and customer satisfaction
• You will be the POC for internal teams on operations-related questions
• You strive for process improvements, documenting and enhancing existing processes
• Work with accounts to develop operational strategic plans that align with their business objectives and drive growth opportunities
• Cooperate frequently with key stakeholders such as Sales, Logistics (both B2B and D2C Warehouses), and Production