Operations Manager

at  Global Rahmah Foundation

JOB SUMMARY:

Global Rahmah Foundation is looking for a proactive and empowering operations manager to join our team. You will lead on our operations and oversee HR, IT, income generation and governance functions, and take responsibility for managing our central office. As the Operations Manager, you will play a crucial role in ensuring the smooth and efficient functioning of our operations, supporting our mission to make a positive impact on the communities we serve. You will oversee various operational functions, including finance, human resources, facilities, and administration, to optimise processes, enhance productivity, while driving efficiency and effectiveness.

QUALIFICATIONS AND SKILLS:

• Proven experience in a managerial position with the ability to manager various teams, motivate and guide intersectional departments.
• Proficiency in allocation of organisational resources and budgets to help achieve the overall organisational strategy.
• Aptitude for project management, monitoring and implementation.
• Knowledge and experience in the humanitarian aid sector, particularly in working in charities and abiding by required due-diligence, governance and structure frameworks.
• Exceptional problem-solving skills, a proactive attitude and the ability to work in high pressure environments.
• Strong organisational skills with the ability to manage multiple projects simultaneously.
• Excellent interpersonal, negotiation, and communication skills in order to develop and maintain relationships with donors, stakeholders, businesses and partners.

1. Operational Strategy & Planning

• Develop and implement operational strategies aligned with the organisation’s goals and objectives.
• Collaborate with senior management to define operational plans and budgets.
• Monitor performance indicators and implement measures to improve efficiency and effectiveness.
• Monitor and evaluate operational performance, identifying areas for improvement and implementing necessary changes.
• Coordinate with department heads to ensure seamless coordination between different functions within the organisation.

1. Human Resources and Volunteer Oversight

• Oversee the human resources function, including recruitment, onboarding, performance management, and employee relations.
• Manage volunteer programs, including recruitment, training, and recognition.