Operations Manager - Hamilton, ON

at  National Diabetes Trust

Our Organization
The National Diabetes Trust is Canada’s largest charitable clothing and small household good collection service. With more than 5,000 donations bins and an active home pick-up service in communities across Canada (excluding Quebec), we collect unwanted gently used clothing and household items, using them to raise much-needed funds for Diabetes Canada.
Each year, the program diverts more than 100 million pounds of clothing and household items from landfill sites across Canada. As an employee on the National Diabetes Trust team, you are part of our national coverage in 2,500 communities, with 28 operations and 100 trucks. Join a team that is making a difference raising money for life altering charitable programs, all while helping the environment.

About the Operations Manager Role

• Manage, coach, direct and motivate staff to achieve targets to ensure that budgeted revenues are achieved and to promote a sense of teamwork and cooperation among employees
• Hire, evaluate, promote, and terminate staff in consultation with the Area Manager and the Human Resources Department
• Responsible for accurate inventory management and reporting. Ensure the correct level of inventory is available to maintain quotas throughout the year subject to seasonal fluctuations in productivity
• Guarantee that all documentation related to the Commercial Vehicle Operator Registration / National Safety Code Registration, Hours of Service and vehicle inspection, maintenance and service are accurate and up-to-date
• Identify and recommend opportunities in the operation for cost savings and increased efficiencies through economics of scale, elimination of duplication, use of technology and group purchasing
• Complete monthly employee productivity reports and plan, post and implement regular staff meetings
• Prepare and follow a yearly budget for their Business Operation
• Have a thorough knowledge of the organization goals and objectives, services, programs, and organizational structure at all levels
• Liaise with local Value Village Stores to maintain and ensure a steady flow/proper mix of merchandise is delivered to Value Village Stores
• Responsible for accurate inventory management and reporting. Ensure the correct level of inventory is available to maintain quotas throughout the year subject to seasonal fluctuations in productivity
• Build and foster relationships in the community including but not limited to drop box partnerships, alternate collection partnerships, clothing drives and fundraising opportunities
• Communicate and liaison with Leadership Centers, Branches, etc. to build internal National Diabetes Trust support, unified public relations efforts and to obtain their assistance in securing merchandise
• Keep updated personnel files and attendance records, produce work schedules, and deal with vacation requests and sick leave
• Ensures payroll records are accurate and sent to the National Payroll Department on a timely basi

The selected candidate for this Operations Manager role will meet the following minimum requirements:

• Must have a Class 5 and/or G license, passenger car or light truck, with a minimum of 5 years actual driving experience at that level, and a clean driver abstract, with no violations or accidents within the last 3 years.
• University Degree or College Diploma in Business Administration or equivalent relevant experience
• 5-7 years of experience in a multi-disciplinary environment with a scheduling component
• Excellent organizational skills, motivation, and ability to delegate
• Good interpersonal skills
• Knowledge of computer systems, particularly Microsoft Office
• Knowledge of financial management and planning
• Excellent communication skills including verbal, written and telephone
• Post-secondary education in Business Administration or equivalent experience
• Second language an asse