Operations Manager

at  Home Surplus

COMPANY

Castle Wholesalers is a retail warehouse superstore for cabinets, doors, and more, featuring in-stock products, expert design, and reliable service at value prices. Castle aspires to be the first choice of contractors and consumers in cabinets, countertops, doors, and windows. After starting as a single location 60 years ago, Castle was acquired by Home Surplus in 2022, and is now part of a 5 store network in NJ and MD that is rapidly growing into a national footprint.

REQUIREMENTS

• Approaches the business from a logical, fact-based perspective to solve problems for the benefit of current and future customers.
• Approachable and authentic. Down to earth.
• Proven experience leading operational teams or functions/areas in retail or a high-touch distribution environment.
• Highly organized.
• Takes the initiative. Does not wait to be told what to do.
• Open and direct without being abrupt. Has the courage to address issues promptly.
• Servant-leader who removes obstacles and engages with each member of the team.
• Collaborative, not territorial. Works well with others to achieve company goals.
• Comfortable using technology on a daily basis.
• Energized by coaching team members and solving problems through process improvements.
• Fosters mutual respect and appreciation for diversity.
• Demonstrates a consistent sense of urgency and a strong work ethic.
• Embraces store goals while being attentive to details.
• Not reactive.
• Owns mistakes, asks for help, gives away credit to team members.
• Unquestioned integrity.
• Moderate flexibility, including the ability to work many Saturdays, in keeping with a traditional retail environment.
• Speaks and understands English clearly. Fluency in other languages like Spanish is a big plus.
• Preference for familiarity with residential construction or the home improvement industry, especially kitchen fixtures or other fields with big tickets and multiple SKUs.
• Has the potential to advance to positions of greater responsibility. Willing to learn.

PHYSICAL/ENVIRONMENTAL REQUIREMENTS:

Work is performed in a showroom/warehouse retail environment during traditional retail business hours. Physical requirements include:

• Extended periods of time working at a computer.
• Extended periods of time walking and standing.
• Speaking in person, on the phone, and by video.
• Very limited travel may include the local market, nearby stores, and company meetings.

• Contribute to team culture and cooperation.
• Collaborate with company leaders and contractors to implement technology enhancements.
• Provide recommendations to the CXM, as well as regional and corporate leaders, regarding potential process and capital improvements.
• Master the Home Surplus product screen, while also learning how our products and service capabilities compare to major competitors.
• Use company systems to communicate with precision and improve productivity.