OPERATIONS MANAGER II

at  Smollan

Effective people management|- Annual company goals met - Subordinates meet key outcomes as defined in their JEPS - Appraisals completed effectively as per agreed plan bi-annually - Compliance with relevant processes and procedures, including disciplinary codes - Succession / development plans in place - Formal and informal feedback, including regular feedback to management - Call cycles updated and captured on system as per company process - 360 reviews (Project Smart)
Effective teamwork and self management|- Performance Scorecard - Formal and informal feedback - 360 reviews (Project Smart)
Achievement of project objectives|- Process optimisation - Achievement of project objectives and budget within deadlines - Minimal deviation from project brief and effective implementation of solutions
Account management alignment|- Timely resolution of customer / complaints - Customer targets achieved - Formal and informal feedback - 360 reviews (Project Smart)
Effective administration|- Accurate information submitted to client and management on an ongoing basis - Accurate reporting - Accurate payment of field staff on a monthly basis - Formal and informal feedback - Accurate, timely, relevant reporting and administration
Effective budget monitoring|- Adherence to monthly operating expenses guidelines
Operational excellence|- Performance in operational excellence - Formal and informal feedback - 360 reviews (Project Smart)
6-7 years’ relevant experience at management level|6-8|Essential / Minimum|0-5 years|
Relevant Diploma/Degree at NQF level 7
Excellent computer skills and proficient in Microsoft Office
Excellent verbal and written communication skills
General business Skills
Leadership Skills
Problem Solving Ability
Organisational, time management and people managemen

Please refer the Job description for details