Operations Manager ( Korean speaker)

at  Abhidi Solution Private Limited

Job Title : Operations Lead (Korean speaker)

Work Location: Kuala Lumpur

• Operation Leads is a directly customer funded role who leads delivery of High Touch Expert Care services.
• Provides reactive support and builds a relationship with the customer’s operational team(s), typically Customer Experience Centers, Service Operations or Network Support organizations.
• Co-ordinates all areas to assist the customer in resolving their incidents as quickly as possible, maximizing availability. Acts as a point of escalation for the customer, keeping them updated throughout the life of their incident and assisting with an analysis of their incident after resolution.
• Co-ordinates other Expert Care resources (i.e. Asset Manager, Learning Advisor, Technical
• Consulting Engineers, High Touch Engineers) to maximize availability and increase the customer’s operational efficiency.
• Leads the operational section of the Monthly Business Review (MBR) and Quarterly Business
• Review (QBR), building trust, articulating value and providing point of view.
• Develop and maintain strong relationship with customer and other teams.
• Possess detailed knowledge of customer’s infrastructure, critical sites, operating procedures as agreed upon with customer
• Work closely with Day 1 Project engineering, BCS engineering, and System Engineering teams to provide input and guidance on technical operational issues and stay across all running and upcoming projects.
• Lead and drive cross functions, internal and external on critical outages and complex issues at the network level not just device level, turning around critical issues and customer sentiment
• Lead Root Cause Analysis (RCA) on escalated or recurring issues (problems) and driving discussions with the customer in RCA and PIR (Post Incident Review) readout sessions.
• Attend weekly/bi-weekly case review calls to drive resolution on reactive break/fix issues.
• May require outside business hour engagement for critical severity escalations..

Job Types: Full-time, Permanent
Pay: From RM10,000.00 per month

Benefits:

• Health insurance

Schedule:

• Fixed shift
• Monday to Friday

Language:

• Korean (Required)

Please refer the Job description for details