Operations Manager

at  Lanterna Education

Are you an operations and delivery guru who has a passion for education and wants to solve big problems? Join a dynamic Edtech business, and help solve school challenges all around the world.
We usually respond within a day
We think you’ll thrive in this role if you:
Are an IB graduate or young professional passionate about education, able to relate to educators and quickly understand their challenges
Love to build systems for scale - be that recruitment, CRM or designing an incredible learning experience
Want every school to love their experience with us. You are obsessed with quality and foster relationships through community management of our teachers as well as building trusting relationships with the schools we serve
We think you’re someone with a background with school recruitment, operations & delivery or someone working in pedagogy delivery will thrive in this position.
Lanterna is based in Stockholm, Sweden, but we are open to any European location with regular trips to Stockholm.

ABOUT LANTERNA EDUCATION

Lanterna is a dynamic, fast-growing online teaching company dedicated to unlocking every student’s potential. We provide exceptional live online education to IB (International Baccalaureate) students worldwide, delivered by a network of top IB graduates and outstanding IB teachers. Together with our sister company Kognity, we are on a mission to radically improve learning for the world’s students. Our environment is vibrant, caring, and creatively charged.

SKILLS

Organisational skills: You will be the engine room and the beating heart of our business unit. A pragmatic problem solver will thrive in this position.
Calm under pressure: Any given day can throw up lots of exciting challenges, and as we work across global timezones, we need to be prepared to deal with last minute challenges.
Communication: You will deal with stakeholders at all levels, across multiple countries. Positive, calm, engaging communications will help our teaching community, and the schools we support, love what we do.

INTERVIEW PROCESS

Intro Call with Team Lead: Have an informal 10 minute chat with Tim to learn more about the role and ensure it is a cultural match.
Hiring Manager Hangout: Connect with Tim & Anna (Operations manager) for a more in-depth conversation. Uncover the nitty-gritty details of the role and get to know each other.
Meet the wider team: Online meet and greet with the rest of the schools team
Case study: Solve a real schools marketing challenge and present your case to the team.
We are looking for someone who can join our team soon. We hope that’s you!

ABOUT LANTERNA EDUCATION

We are a diverse team of individuals with a common goal of creating value for students, parents and schools.
Our culture stands out for being inclusive, truly transparent and action-oriented. All team members proudly take ownership of Lanterna’s offerings and future.
Founded in 2004
Co-workers 25
Turnover SEK 50M

ALREADY WORKING AT LANTERNA EDUCATION?

Let’s recruit together and find your next colleague.
@lanternaeducation.com

Lanterna’s Schools team solves the teacher crisis for a global network of schools, providing short and long-term online teaching coverage. Although Lanterna has been around for almost 20 years, providing unrivalled tutoring and prep courses for students, the B2B arm of our business is still nascent but growing extremely fast. In our first full year of operations, we have grown rapidly, now serving over 100 IB schools around the world.
You will be on a team of 2 managing the entire operations and delivery lifecycle for the schools we support. This includes recruitment and onboarding, community management, lesson quality assurance, communications with all stakeholders (teachers, school leaders, IB professionals), and more. You will work closely with our Global Account Manager to ensure seamless and positive customer experience throughout each delivery.
We’re not just looking for a team member – we’re looking for a future leader. Over the next 2 to 3 years, you may have the opportunity to build and lead your own team under your expert guidance.