Operations Manager

at  Loblaw Companies Limited

Referred applicants should not apply directly to this role.
All referred applicants must first be submitted through Workday by a current Loblaw Colleague.
At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we’re here for our friends, neighbours, family members and colleagues.
We succeed through collaboration and commitment and set a high bar for ourselves and those around us.
We’re looking for adaptable people who are thrilled to join us in our goal of helping Canadians Live Life Well®. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We promote leaders at every level and support our people to follow their passion.

WHAT YOU WILL DO:

• Manage operation through proper forecasts and standardized operational processes which promote efficiencies and cost saving measures in all areas of the business;
• Drive standardized processes through coaching, monitoring, development and ensure colleague compliance;
• Promote, demote, discipline and terminate if necessary;
• Evaluate and monitor the performance of the team and proactively deal with issues as they arise and support consistency through all shifts;
• Review inbound/outbound volumes in department and develop caps which support the outbound activity.
• Evaluate performance of Senior Supervisors or Supervisors and provide necessary feedback and coaching to achieve targets.
• Encourage a safe and positive work culture that engages colleagues;
• Foster productive union relations; Ensure adherence to Collective Agreement and manage grievance resolution process
• Ensure customers receive outstanding customer service in terms of service level, and on time deliveries,
• Work with the General Manager in the development and control of the annual operating budget
• Other duties as assigned

TYPE OF ROLE:

Regular
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.