Operations Manager - Markham + Richmond Hill

at  Myodetox

The Operations Manager is obsessed with every detail regarding the customer journey and excels in data-driven decision-making. The Operations Manager acts as the advocate for clinic operations resolving any issues or roadblocks to support the health of the business. They will set the standard for operational excellence within their clinics and drive profitability by providing best-in-class experiences to our clients. The Operations Manager will be responsible for ensuring our services to our clients are delivered with the highest quality, consistency, and efficiency, fostering trust and loyalty among our clients. They will continuously evaluate and improve processes, ensuring that each client interaction reflects our commitment to excellence and aligns with the company’s strategic goals.

CLIENT EXPERIENCE - 40%

• Lead a memorable and exceptional client service experience that focuses on building relationships and community
• Stay informed and knowledgeable of all Myodetox services and offerings and the latest launches, keeping the team informed as well
• Flex as a Front Desk Associate (FDA) when needed and support the client experience and team
• Execute tasks and assist in keeping the clinic clean, well stocked and organized to maintain the integrity of the clinic
• Ensure all customers are presented with their products and thanked as the final step of the customer journey
• Proactively request feedback from management on successes and areas of improvement
• Take opportunities for training and development when needed
• Ensure all aspects of the in-clinic experience meet Myodetox hospitality standards

WHO WE ARE:

Myodetox was started in 2015 - a clinic with a team of Physiotherapists, Chiropractors and Registered Massage Therapists on a mission to change the way people take care of their bodies. We exist to reinvent the rehab industry by delivering a differentiated experience and quality of care.
Our therapy philosophy is to provide a 1:1 full-body approach to help people Futureproof their bodies. Our Clinicians provide treatment using their unique skill sets and educate clients on what it takes to minimize re-injury and become more resilient #futureproofyourbody.
With 20 locations (and counting) across Canada and the US, Myodetox is leading today’s conversation to share with Every Body why taking care of yours is essential to your daily life

Please refer the Job description for details