Operations Manager

at  Marriott International Inc

ADDITIONAL INFORMATION

Job Number24148873
Job CategoryRooms & Guest Services Operations
LocationGlasgow Marriott Hotel, 500 Argyle Street, Glasgow, Scotland, United Kingdom, G3 8RR
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Are you ready for a career that fulfills your purpose, where you will be inspired and challenged? The Glasgow Marriott Hotel in the heart of Glasgow’s buzzing and vibrant city is undergoing an exciting refurbishment and are recruiting an Operations Manager to strategically lead the property’s Hotel Operations and champion the hotel’s vision.
Functions as the strategic business leader of the property’s Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.

EDUCATION AND EXPERIENCE

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

MANAGING THE GUEST EXPERIENCE

• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
• Responds to and handles guest problems and complaints.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

Please refer the Job description for details