Operations Manager

at  Mitie

SECURITY OPERATIONS MANAGER – NORTH MIDLANDS REGION | B&Q | MITIE

Shape the future of security with Mitie! We’re seeking a dynamic and driven Security Operations Manager to join our Total Security Management Team, overseeing a portfolio of B&Q retail stores across the North Midlands. If you’re a leader who thrives on inspiring teams, driving high standards, and delivering top-tier security solutions, this opportunity is for you.

As the Security Operations Manager, you’ll lead with passion and purpose, ensuring your region not only meets but exceeds budget and service goals. Your mission will be to cultivate a team of security professionals who go beyond the call of duty and uphold Mitie’s reputation for excellence.

• Lead, Inspire, and Develop: Build a top-performing team that’s motivated and skilled. Use your coaching and performance management skills to foster a culture of excellence.
• Maintain High Standards: Regularly review and update Assignment Instructions and Risk Assessments to stay ahead of the curve.
• Drive Recruitment and Growth: Collaborate with hiring partners to fill vacancies, manage succession planning, and ensure continuous service coverage.
• Support Officer Development: Provide the training, tools, and support your team needs to thrive. Conduct regular appraisals, give feedback, and use performance improvement measures when necessary.
• Manage Development Leaders: Oversee Officer Development Leads to ensure consistent, high-quality training and development across the region.