Operations Manager, NSW Voluntary Assisted Dying Support Services

at  Northern Sydney Local Health District

The NSW Voluntary Assisted Dying Support Services (NVSS) are looking for a knowledgeable and experienced manager for a six-month secondment that has skill across project management, collaborative service development and change management. This position plays a critical role influencing the direction and development of this rapidly evolving service and provides a unique opportunity in the health system to support patients and families who wish to exercise this new option in end-of-life planning.
Employment Type: Temporary Full Time until 30 June 2025 (with possibility of ongoing employment)
Position Classification: Health Manager (Level 4)
Remuneration: $2,720.93 - $3,241.77 per week
Hours Per Week: 38
Requisition ID: REQ543496
Who we are: We are a health service that touches thousands of lives across the Northern Sydney Local Health District, together as a team of like-minded people. We are passionate, driven and have the skills and knowledge to care for our patients whilst creating the best services possible. Our teams have meaningful, interesting and rewarding work everyday. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone There’s a real sense of belonging here because we value and respect our patients, employees, and teams’ voices. You’ll feel a real privilege being a trusted caregiver in our patients, their families, their carers, and our communities’ lives.
NSLHD is proud of our diverse and inclusive workplaces, a place where health care professionals can thrive and feel they belong. We are committed to ensure that all our people feel respected and participate safely within a work environment without aggression, sexual harassment, discrimination and racism.

Northern Sydney Local Health District (NSLHD) is responsible for hosting the NSW Voluntary Assisted Dying Support Service (NVSS), comprising three operational arms which provide high quality Voluntary Assisted Dying (VAD) services to eligible patients across NSW. These include:

• Access Service (VAD-AS): a small pool of Visiting Medical Officers (VMOs) who are authorised VAD practitioners, established to fill gaps in availability of local VAD practitioners, primarily in rural and regional areas of NSW.
• Care Navigator Service (VAD-CNS): a specialized call-centre manned by senior nurses and allied health professionals who provide information and support to patients, families, clinicians, and other community members about VAD.
• Pharmacy Service (VAD-PS): responsible for procuring and distributing the VAD substance, and providing expert pharmaceutical advise, education and support.

The Operations Manager will collaborate and coordinate across these three operational arms to ensure seamless service delivery. This includes monitoring of interactions between each service arm (referrals, shared travel requirements) to ensure consistency in operations. The significant travel requirements for NVSS staff will also be overseen by the Operations Manager, who is responsible for the administration officers within the service responsible for booking travel.
The Operations Manager also supports the NSLHD Local Support Team (VAD-LST) – fourth operational arm. This includes ensuring that management of patients within NSLHD for VAD-related requests is compliant with the NSLHD VAD Procedure, requiring a close working relationship with VAD-LST staff and VAD executive leads and other key personnel in each NSLHD facility and/or service.