Operations Manager

at  Panthera Biopartners

JOB SUMMARY

The post holder will be responsible for the Clinical Research Site strategy and development, maximising site growth opportunities, ensuring all Clinical Research Site (CRS) KPIs and associated commercial objectives are met.
The post holder will be accountable for ensuring that the CRS is a welcoming environment for our patients, ensuring they are always treated with dignity, privacy and safety as our number one priority.
The normal working hours for the post are Monday to Friday, 8:30am - 4:30pm.

Forecast and mange resource requirements for the Site in accordance with Panthera business plans to ensure that commercial targets and site objectives are met.
Engage in operational support & collaboration across other Panthera CRS’s, to ensure consistency in operational and quality standards.
Ensure overall compliance with company quality framework (SOP’s), legislation, guidelines and ICH GCP standards.
Performance management & leadership – performance reviews and objectives to be set at regular intervals to ensure realistic targets and performance expectations are achieved. Responsible for a team of up to 10 FTE, reviewing performance and development, coaching and developing training plans where required.
Ensure that all clinical and personal training objectives are met.
Meet Sponsor quality objectives ensuring effective and efficient processes, procedures and documentation are in place to aid delivery and meet customer requirements.
Building relationships with vendors, ensuring that relevant service agreements, confidentiality agreements are in place, and best value for services are always considered without compromising on quality.
Business development & growth – promoting Panthera through marketing & brand awareness opportunities/events.