Operations Manager

at  PrePayPower

PrepayPower is part of the Yuno Group alongside a suite of brands, including Yuno Energy and Kaizen Energy.
With almost 500 employees and growing, PrepayPower is the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.
Ranked as a top employer for five years in a row by Great Places to Work Ireland, we offer ambitious candidates a fast-paced and challenging work environment with enormous opportunities for growth.
Join us and become part of a dynamic, ambitious team putting control in the hands of our customers.
We are looking for an ambitious Operations Manager to join our team on a full-time basis.
The successful candidate will work closely with our Head Of Support Operations and will have the ability to influence & drive improvements across our products and services.

ESSENTIAL SKILLS & EXPERIENCE:

• Driven to find ways to overcome obstacles and improve on existing ways of working.
• Excellent communicator at all levels with the ability to flex based on audience and medium
• Experience in the scheduling, planning and management of field based, customer facing teams preferably of a technical specialism
• High competence in data analysis, including the use of power systems and Microsoft 365
• Customer focused; keeping the impact of our decisions and actions on our customers at the forefront of everything you do
• Commercial and financial acumen is essential with a core understanding of resource allocation, utilisation and productivity
• Full clean driving licence and own vehicle as will require regular field engagements

Career Incentives & Benefits

• Competitive salary & bonus structure
• Pension Contribution Scheme
• PrepayPower Health Insurance Group Scheme & EAP with Laya Healthcare
• Great career progression opportunities in a growing company with strong market growth
• Fast-paced and friendly team environment
• Continual training and development
• Annual leave, increasing with service.
• PrepayPower Staff Tariff
• Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
• Established CSR, Wellness, and Social Committees, and great social events.
• Refer a Friend Scheme
• Tax Saver Travel Tickets & Bike to Work Scheme

PrepayPower is an Equal Opportunity Employer. We believe in treating all our employees, customers, and other stakeholders with dignity and respect.
We’re looking for diverse talent and creating an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.
PrepayPower’s mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, and broadband by putting them in control.
Our approach is customer-driven. We provide an exceptional level of service, and this has been recognised by Trustpilot, where we are Ireland’s highest-rated energy supplier.

• Ensuring our third-party contractor delivers the highest level of safety and technical compliance
• Maximise and maintain our end-to-end electricity meter installations for domestic and commercial customers via a team of field based technical experts
• Drive high performance through operational rigour and effective relationship management; collaborating between internal and external stakeholders to deliver shared outcomes
• Identify and implement change initiatives for our systems, processes and behaviours to consistently improve service delivery
• Engage and develop your team to create performance excellence by consistent and high-quality use of clear metrics and objective setting
• Use frequent and varied data sets to provide insight and analysis on performance trends and forecasting to identify opportunities to maintain or improve.
• Day to day ownership of our third-part contractor management including maximising the operational and fiscal performance
• Full accountability of the end-to-end processes for capturing accurate market messaging data, resolving queries and overcoming obstacles to ensure 100% compliance for new and existing customers