OPERATIONS MANAGER

at  Ralph Lauren

Ref #:
W151522
Department:
Retail
City:
Maasmechelen
State/Province:
Limburg
Country:
Belgium
Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren’s reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company’s brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world’s most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
We are currently looking for an experienced Operations Manager to support our Ralph Lauren Outlet store in Maasmechelen Village. In this challenging position, you will be responsible for the internal supply chain and ensure that the internal processes run smoothly. On a daily basis, you’ll foster a “customer first” culture and support the store to ensure the team maximizes both store performance and profitability. With an infectious passion for the store, the brand and the product, you deliver the highest standards in terms of operations, stock compliance and productivity.

Essential Duties & Responsibilities

• Strategically manage the process of inventory and deliveries (including order planning and forecasting) in collaboration with the floor sales team and the (assistant) General Manager, so that the required daily replenishments are realized and the business objectives are achieved
• Leading, coaching and supporting the team in creating a ‘customer first’ culture and a working environment where creativity, a strong work ethic and a passion for the Ralph Lauren Brand philosophy are supported
• Managing and motivating the Sales Support Associates by communicating goals and initiatives through daily team briefings, conducting performance reviews and creating personal development plans to maintain retention support and boost results
• Providing operational training of store processes and technical equipment, including the cash registers. In addition, responsible for other training and coaching of the team to maintain a positive and productive working environment
• Sharing and developing departmental product knowledge to ensure operational efficiency and the sale (and replenishment) of products
• Handle customer inquiries in a positive and professional manner and ensure that the team is trained to the required level

EXPERIENCE, SKILLS & KNOWLEDGE

• Experience in managing warehouse processes in a fast and dynamic environment, preferably with an FMCG/Apparel Logistics/Retail background
• At least 2-3 years of experience with Warehouse Operations at supervisory level
• Extensive experience in people management, leadership, coaching and training of employees
• You have a good understanding of Microsoft Office and have specialist knowledge of Excel
• You have strong analytical skills and excellent communication skills, both orally and in writing in English (Dutch is an advantage)
• You are used to setting up and managing warehouse performance through KPIs and service level agreements
• Stress resistant and used to working with deadlines
• Experience with RFID can be an advantage

• Strategically manage the process of inventory and deliveries (including order planning and forecasting) in collaboration with the floor sales team and the (assistant) General Manager, so that the required daily replenishments are realized and the business objectives are achieved
• Leading, coaching and supporting the team in creating a ‘customer first’ culture and a working environment where creativity, a strong work ethic and a passion for the Ralph Lauren Brand philosophy are supported
• Managing and motivating the Sales Support Associates by communicating goals and initiatives through daily team briefings, conducting performance reviews and creating personal development plans to maintain retention support and boost results
• Providing operational training of store processes and technical equipment, including the cash registers. In addition, responsible for other training and coaching of the team to maintain a positive and productive working environment
• Sharing and developing departmental product knowledge to ensure operational efficiency and the sale (and replenishment) of products
• Handle customer inquiries in a positive and professional manner and ensure that the team is trained to the required leve