Operations Manager

at  RCL Mechanical

ABOUT US

Looking for a team atmosphere? An organization that truly cares and looks out for all of their employees? A company that puts company CULTURE first? RCL Mechanical is a locally owned and operated business, known for high-quality plumbing, AC, and heating services in Taunton and the surrounding areas in Bristol County and the South Shore Region. RCL Mechanical is committed to its employees and their growth, not only within the company but within their community. The secret to our company’s success is in the hands of our employees, and every employee has a voice here at RCL Mechanical!

REQUIREMENTS

• Bachelor’s degree in Business Management, Operations Management, or a related field (preferred).
• Proven experience in HVAC and plumbing operations management.
• Strong knowledge of HVAC and plumbing systems and industry best practices.
• Excellent leadership and team-building skills.
• Exceptional communication and interpersonal abilities.
• Strong problem-solving and decision-making skills.
• Proficiency in computer software, including MS Office and industry-specific software.
• Knowledge of safety regulations and compliance requirements in the HVAC & Plumbing industry.
• Excellent written and verbal communication skills
• Must possess excellent organizational skills

• Lead, mentor, and motivate a team of HVAC and plumbing technicians and support staff for both commercial and residential.
• Foster a culture of excellence, teamwork, and continuous improvement within the operations team.
• Ensure proper training, development, and performance management of team members.
• Oversee the scheduling and dispatch of technicians for service and commercial projects
• Manage inventory, equipment, and materials to ensure efficient operations.
• Monitor and optimize workflow processes to maximize productivity and efficiency.
• Implement quality control procedures to maintain service excellence.
• Maintain a high level of customer satisfaction through prompt and effective communication.
• Resolve escalated customer issues and complaints in a timely and professional manner.
• Collaborate with the sales and marketing teams to identify opportunities for business growth.
• Ensure that all operations adhere to safety regulations and industry standards.
• Conduct regular safety training sessions and inspections to promote a safe work environment.
• Stay up-to-date with industry regulations and make necessary adjustments to operations.
• Monitor and manage the budget for the operations department.
• Identify cost-saving opportunities and implement strategies to improve profitability.
• Prepare and analyze financial reports to track performance against objectives.