Operations Manager

at  Resorts of the Canadian Rockies

ACCOUNTABILITIES

• Oversee and coordinate the daily activities/operations of the Operations Administrator, Grooming/Snowmaking, Security, Shipping & Receiving, Staff Shuttle, Slope Maintenance and Grizzly Bear Refuge teams.
• Assist the Facilities, Vehicle and Lift Maintenance team along with the Lift Operations Team.
• Stay current with OH&S regulations such as WorkSafeBC, Public Health Orders, etc.
• Maintain effective inter-departmental communications across the resort.
• This role is a champion in employee relations and conflict management.
• Ensure that direct reports have goals and objectives set out on an annual basis.
• Foster an environment that cultivates professional development, high morale and teamwork.
• Ensure safety of guests and employees through effective training and adherence to company policies and procedures and various government codes and regulations.
• Active participation in resorts Occupational Health and Safety program.
• Continuously train and monitor teams to ensure the safety of our guests.
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program.
• Adhere to all environmental policies and programs as required.
• Demonstrate financial growth through the development and execution of business planning, operating and capital budgets associated with the respective units.
• Lead in identification and correction of risk management issues for both guests and employees in operational divisions.
• Clearly describe, assign and delegate responsibility within the direct reports.
• Hire, train, retain and develop quality staff.
• Evaluate team and provide productive performance feedback and progressive correction.
• Other duties as assigned.

Requirements

• Previous resort experience.
• Very familiar with the KHMR terrain and various offerings.
• Working knowledge of lift operating systems.
• Certified Aerial and surface operator from Technical Safety BC.
• Must hold a current valid driver’s license.
• Advanced level of ski capabilities.
• Previous holding of OFA or OEC level 3 first aid ticket.
• Working knowledge and understanding of Z-98 codes.
• Knowledge of snow grooming equipment, operations and standards.
• Knowledge of sustainable slopes environment, forestry and government regulations.

ESSENTIAL SKILLS

• Adaptability
• Communication
• Safety Orientation
• Financial Acumen
• Leadership
• Motivating Performance
• Teambuilding
• Meaningful Recognition
• Conflict Resolution
• Critical Analysis

Please refer the Job description for details