Operations Manager

at  Sapiens Development

JOB SUMMARY

We are seeking an experienced Operations Manager to oversee the daily operations of our nearshoring office in Costa Rica. This role is crucial in ensuring the smooth and efficient functioning of the office, including managing team productivity, monitoring efficiency, and tracking overall performance. The Operations Manager will also be responsible for overseeing payroll, tracking hours, and ensuring compliance with company policies and local regulations.

EDUCATION

• A degree in Business Administration, Operations Management, or a related field is preferred. Equivalent work experience will be considered.

• Manage the overall operations of the nearshoring office, ensuring that all processes and systems run smoothly and efficiently.
• Monitor team production, efficiency, and performance metrics to ensure targets are met or exceeded.
• Implement strategies to improve operational efficiency and productivity within the office.
• Track and manage employee work hours, ensuring accurate timekeeping and attendance records.
• Oversee payroll processing, ensuring timely and accurate payment to employees in compliance with local labor laws.
• Coordinate with department heads and team leaders to ensure alignment of office operations with company objectives.
• Develop and implement office policies and procedures to enhance operational efficiency and maintain a positive work environment.
• Manage office budgets, including supplies, equipment, and other operational costs.
• Ensure compliance with all company policies, local labor laws, and regulations.
• Handle employee relations and address any workplace issues or concerns in a timely and professional manner.
• Liaise with the headquarters and other global offices to ensure consistent communication and alignment with company-wide initiatives.
• Support the recruitment, onboarding, and training of new employees to ensure they are integrated into the team and fully understand their roles.
• Conduct regular performance evaluations and provide feedback to employees to support their professional growth.
• Manage relationships with local vendors, service providers, and other external partners.