Operations Manager

at  Sureserve

OPERATIONS MANAGER – WEST MIDLANDS

Everwarm employs over 450 people, delivering high-quality, multi-measure projects across the UK. We focus on quality of service and delivery, and on improving the lives our clients and their customers by creating better environments in which to work, live and learn.
Our vision is to be an outstanding asset and energy services organisation, where we lead our market and innovate in our sectors. Everwarm have now worked with most local authorities and 80 housing association across Scotland, as well as a growing number of clients across England and Wales, both the public and private sectors.

PREFERRED QUALIFICATIONS

• HNC in Construction Management / SVQ Level in Construction Management Desirable.
• Trade related qualifications desirable
• SMSTS 5 Day Site Management Safety Training Scheme
• CSCS Card or qualifications to apply for minimum Management level card.
• First Aid / H&S Courses desirable
• Degree in Construction or Renewables related subject

SKILLS AND KNOWLEDGE:

• Confident with an in-depth understanding and coordination around all elements of installation processes incorporating various tasks.
• Strong experience with working to contract and management programmes to achieve SLA/KPIs
• Target and quality driven.
• Strong Commercial awareness and customer focus
• Strong communication, organization, persuasion, influencing, negotiation and decision-making skills.
• Meticulous attention to detail.
• Ability to assess situations and develop/implement improvement plans.
• Sufficiently mobile and flexible to attend meetings/appointments across the UK.
• Accurate recording and reporting of information.
• Ability to work across various technology platforms.

EXPERIENCE:

• Extensive contract management experience or operational role.
• Extensive people management experience.
• Experience of multiple stakeholder engagement.
• Success in working on fuel poverty schemes/programmes with a passion to make a wide environmental impact.
• Setting programme/contract short-term and long-term goals and objectives personally and for assignment team members.
• Disclosure Check
• Driving License

ROLE OVERVIEW:

We have an exciting opportunity for an Operations Manager to join Everwarm (part of Sureserve) to help support the delivery of our contracts throughout the Midlands.
The role of the Operations Manager is to efficiently manage multiple projects within the Energy Efficiency sector. Ideally, we are looking for managers who have worked in either the energy efficiency or construction sectors BUT not essential.

MAIN DUTIES AND RESPONSIBILITIES:

• Day-to-day management of your team; responding to queries and carrying out visits of works.
• Ensure Clients targets dates are adhered to and any variations notified immediately.
• Identification/agreement of variations (with Client).
• Monitor and Assess performance of team to achieve greatest efficiency and outputs.
• Everwarm are approved contractors of NICEIC governing body. Part of role would ensure compliance for annual audit from governing body (preparing for the assessment and fulfilling role as Qualified Supervisor as defined by NICEIC). This will include but is not limited to ensuring Company accreditations are up-to-date and working with the Health and Safety department to prepare for internal and external audits.
• Ensure Health & Safety & Environmental procedures and standards are adhered to.
• Ensuring all certification and documentation is completed accurately.
• Monitor and implement measures to improve KPI’s.
• Support recruitment of new employees.
• Ensure current staff are fully compliant with current regulations and Company procedures. Work with Health and Safety to ensure training matrix is up-to-date and support Training Administration team to ensure courses are booked in advance to maintain qualifications.
• Conduct probationary reviews with new staff members and performance reviews with existing staff members.
• Complete WIP/compliance audit on field-based employees/subcontractors. Implement any actions highlighted from these visits.
• Produce monthly board report for Department.
• Support Health and Safety Department by investigating electrical incidents and reporting accurately and fully.
• Be prepared to work flexibly with the possibility of work away from home and outside normal working hours depending on the needs of the business.
• To be fully conversant with all aspects of electrical installation.
• To liaise with customers to resolve complaint resolution.
• To work with, and provide information relating to technical matters, to Senior Management.
• Ensure that any required qualifications for your position remain valid and to ensure that any necessary training is arranged and undertaken within the specified timescales.
• To participate in the on-call duty manager rota as required.