Operations Manager

at  Tate Nottingham

SALARY: £45,000 - £50,000 DEPENDING ON EXPERIENCE

Here at Tate Recruitment we are working on behalf of our client who is seeking a dynamic Customer Services Manager to cultivate a culture of exceptional customer service, drive strategic objectives, and help to elevate customer service standards to new heights. This role is suitable for someone who has experience of working in the financial services sector.

SKILLS AND EXPERIENCE:

• Over 5 years of experience in customer services.
• Understanding of UK financial services and/or experience in the financial industry.
• Strong communication skills.
• Proven ability to develop professional relationships and influence colleagues at all levels.
• Effective team management and people development skills, promoting a lead-by-example culture.
  Job Types: Full-time, Permanent
  Pay: £45,000.00-£50,000.00 per year

Schedule:

• Monday to Friday

Work Location: In perso

• Assist in the ongoing Customer Service plan, assessing the effectiveness of customer service offerings and processes.
• Deliver customer service MI with appropriate analysis to keep senior management informed of key issues.
• Collaborate with the compliance team to ensure adherence to policies and procedures, maintaining a robust customer service framework.
• Regularly report on team performance, customer effectiveness, identified risks, complaint handling, and customer outcomes.
• Lead efforts to enhance employees’ understanding of customers and their impact on the business.
• Support and promote the customer services agenda.
• Assist the head of Customer Services in delivering the best possible customer outcomes.
• Guide and mentor junior managers and employees to prioritise effectively, ensuring top-notch customer outcomes.
• Ensure employees can identify and assist vulnerable customers appropriately.
• Build strong inter-department relationships with compliance and underwriting teams, understanding their direct correlation with customer services.