Operations Manager

at  Taylor Crane Rigging Inc

JOB DESCRIPTION:

Job Title: Operations Manager Reports To: President
Position Goals: The Operations Manager plans, directs and coordinates the operations of Taylor Crane & Rigging.
Summary: Manage the daily activities of operations which include: Dispatch/Customer Service, Maintenance, Rigging Loft, Field Teams, engineering and compliance to ensure customer satisfaction and equipment maintenance needs are met in a timely and profitable manner.

REQUIREMENTS & SKILLS:

• B.S./B.A. in Business Administration, Accounting, Construction Management, Industrial Technology or Industrial Engineering preferred.
• Operations management experience in crane and rigging field or related industrial fields such as equipment, transportation, manufacturing, etc.
• Experience in organizational effectiveness and operations management
• Critical thinking and high level of problem-solving skills
• Planning and organizing, Stress Management, Communication & Conflict Resolution skills
• Valid driver’s license required, CDL - Class A experience a plus
• Has a vision for managing operations through the use technology.
  Team Management: Oversees Operations Staff and Terminal Shop/Loft Staff.
  Working Conditions: Primarily a boots on the ground, shop and office position. Will be required to make trips to worksites.

• This position is responsible for ensuring and improving the performance, productivity, efficiency and profitabilityof departmental and organizational operations through the provision of effective methods and strategies.
• Communicate results and plans on a regular basis to the President and leadership team.
• Ensure that departments work together, logistically, as a team to produce the best result.
• Work with owner and managers to resolve issues and to identify and achieve goals by formulating and implementing processes.
• Ensure adherence to rules, regulations and procedures including SAFETY and compliance.
• Ensure staffing requirements are met.
• Manage maintenance of equipment and machinery.
• Ensure staffs are properly training and seeking growth.
• Work with other Department Managers to improve the efficiency of support services such as IT, Safety and Compliance, Marketing, and Accounting/Finance.
• Keep abreast and implement current advances in technology as it applies to the operation needs of the business.
• Review and escalate service contracts presented by customers to our in house and 3rd party legal insurance team when necessary. Communicating any change requests to customers.
• Understand insurance coverages and plans and escalate as necessary.
• Networking with customers and trade associations.
• Ensure facility and equipment maintenance needs are met.
• Other duties as assigned.