Operations Manager, The Book of Kells Experience

at  Trinity College Dublin

ABOUT TRINITY:

Trinity is Ireland’s leading university and is ranked 87th in the world (QS World University Rankings 2025). Founded in 1592, the University is steeped in history with a reputation for excellence in education, research, and innovation, which has been inspiring generations of thinkers for over 400 years. Trinity College Dublin- an introduction

POST SUMMARY:

The Operations Manager for the Book of Kells Experience will report to the Head of Visitor Experience and Operations, and play a key role in leading and delivering the front of house and operational management of the Book of Kells visitor attraction.
The Operations Manager has responsibility for all aspects of the day-to-day operational management and administration of the attraction, including front-of-house, building, staff management, team recruitment and training.
They will line manage a team across multiple sites within Trinity which includes 7 supervisors who directly supervise a team of approximately 50 staff members made up of library guards, visitor experience officers and student ambassadors. This team number increases during peak summer seasons.
The Operations Manager will work in a busy environment and will work closely with members of the library team and the Trinity Trails team, as well as the education officer and admin support staff.
This role will support the Head of Visitor Experience and Operations in leading and motivating a large team of staff members. They will oversee rosters and leave management ensuring our team management system is working at its optimum level. They will be responsible for maximising ticket sales and yield management as well as ensuring that the visitor attraction is delivering a world class tourism offering for visitors.

POST STATUS: PERMANENT

Hours of Post: 35 hours per week
Salary: This appointment will be made on the Administrative 2 Salary Scale (€56,703 - €66,627 per annum) at a point in line with current Government pay policy. monthly/weekly payscales. (tcd.ie)

How to apply: In order to assist the selection process, applicants should submit a Curriculum Vitae and a Cover Letter (1x A4 page) that specifically address the following points in their application.

• Applicants should clearly address their experience and how they obtained their knowledge in their application.
• Illustrate, through past example, their ability to work on their own initiative and resolve problems.

Applicants who do not address the application requirements above in their cover letter will not be considered at the short list stage. Applications must be submitted by the closing date specified through eRecruitment. Any Applications which are still in progress at the closing time on the specified closing date will be cancelled automatically by the system.
Please see the Job Description below for this position.
Informal enquiries about this post should be made to Gemma Sexton at E: gesexton@tcd.ie
Application queries about this post, please email the Recruitment Partner at E:recruit@tcd.ie and include the Competition ID number in the subject heading.
At Trinity, we are committed to equality, diversity, and inclusion. Trinity welcomes applications from all individuals, including those applicants with disabilities, those who may have had non-traditional career paths, those who have taken time out for reasons including family or caring responsibilities. We also welcome international applicants including those whom have been displaced due to war.
Trinity College Dublin is Ireland’s premier University. We are an EU Sustainable Gender Equality Champion and we hold an Athena Swan Silver award, recognising our ongoing work to advance gender equality both within Trinity and in the Higher Education sector. Trinity is committed to supporting work-life balance and to creating a family-friendly working environment

Please refer the Job description for details